Personal Video Teller - Part Time M/W/F/S 1:00-6:00

JOB SUMMARY:
The primary purpose of the Personal Teller I & II is to provide exceptional service to our members during each teller session. This role is responsible for processing transactions and building and maintaining strong relationships with members. The Personal Teller I & II will maintain a positive, enthusiastic and energetic mindset while providing excellent communication, a solid understanding of TVFCU products and services and a passion for helping others achieve their financial goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Successfully answers sessions as presented and complete in a timely manner, demonstrated by exceeding an average of 85% of sessions per hour.
• Consistently provides exceptional member service, demonstrated by achieving an average Member Experience Evaluation score of 94.
• Process various member transactions, including, but not limited to deposits, withdrawals, and loan payments in an accurate, efficient, and timely manner.
• Maintain confidentiality of all member information.
• Balances at least 90% of the time, being no more than $100 off in any 12 month period.
• Maintain in-depth knowledge to have the ability to answer routine to complex questions regarding products, services, policies and procedures.
• Maintain knowledge and comply with all policies and procedures. Complete all required training.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.