Platform Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.

Responsibilities:

• Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes

• Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption

• Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment

• Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners

• Manages User Acceptance Testing execution and documents evidence of success prior to release

• Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals

• Become a subject matter expert in CreditCenter across multiple applicable businesses (Centers, Regions, CRE, Small Business, etc.) and functions (CO/UW/LO, Analyst, CCS/WCA/CSA, Operations)

• Leverage knowledge of underwriting, monitoring, and/or fulfillment processes to aid regression scenario definitions and ensure comprehensive regression suite test coverage

• Leverage executive presence skills to influence senior business stakeholders and program leadership on roadmap prioritization decisions

Required Qualifications:

• 5+ years experience in credit underwriting, monitoring, collateral analysis, credit fulfillment, or banking and credit projects

• Familiarity with credit policy and procedures

• Ability to create and maintain partnerships with multiple stakeholders

• Problem solver; ability to think critically and offer creative solutions

• Strong attention to detail and a willingness to learn technical specs

• Self-starter who is comfortable operating independently in an ambiguous environment

• Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations. Executive presence required

• Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment

• Experience with managing and leading teams, projects or initiatives

• Experience with presenting and training preferred

Desired Qualifications:

• 10+ years’ experience in Credit (Credit Officer, UW, Analyst, Admin, Ops, Business Support, Strategy, Technology, etc.)

• Experience writing test scripts and/or testing a technology application (e.g. User Acceptance Testing, Regression Testing, etc)

• Proficiency with one or more existing Enterprise Credit applications (e.g. CreditCenter, Workplace, GUS) preferred

• Experience with project based work and/or delivering projects using the Agile methodology

• Intellectually curious and strong desire to continually learn

• Driven to understand the "why" behind a current practice or business problem

Skills:

• Influence

• Problem Solving

• Process Effectiveness

• Production Support

• Technical Troubleshooting

• Agile Practices

• Attention to Detail

• Planning

• Prioritization

• Release Management

• Adaptability

• Change Management

• Critical Thinking

• Research

• Usability Testing

• Self-Starter

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$125,000.00 - $162,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.