Platform Solutions Analyst
Infinit\-O isn\u2019t just about business process optimization, we\u2019re about people. For over 20 years, we\u2019ve been helping some of the world\u2019s fastest\-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data\-driven solutions, high\-performance teams, and cutting\-edge technology. Our world\-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit\-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people\-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we\u2019re dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don\u2019t just optimize processes, we also create meaningful change.
What is the role that we need?
Key Responsibilities:<\/span><\/span><\/div>
<\/div>
- Collect and document business requirements for project including training on support activities for operational process and
business improvements/automation efforts
<\/span><\/li>- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end\-
to\-end use cases
<\/span><\/li>- Develop, implement, and execute operating procedures
<\/span><\/li>- Identify issues and risks and participate in problem resolution
<\/span><\/li>- Bring inconsistencies and problems to the attention of management
<\/span><\/li>- Work closely with Client Service, Operations, Enterprise and other internal Customer departments
<\/span><\/li>- Review data source and reporting for accuracy and completeness
<\/span><\/li>- Utilize Microsoft Office and other data management applications to automate reporting and analysis
<\/span><\/li>- Conduct data acquisition, prep, and analysis as a business need arises
<\/span><\/li>- Assist in implementing and tracking key performance indicators (KPIs)
<\/span><\/li>- Design and develop and assist in preparation of recurring and ad\-hoc analysis/reports
<\/span><\/li>- Ensure data integrity for all standardized and customizable reporting
<\/span><\/li>- Evaluate/design new and existing macros, queries, dashboards and report/automation logic
<\/span><\/li>- Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of the team member as may be assigned.
<\/span><\/li><\/ul>
<\/div><\/span>Requirements<\/h3>
Job Requirements and Credentials:
Essential (MUST HAVE)<\/span><\/span><\/div>
<\/div>- College Degree in Computer Science, Economics, Mathematics, or Business Administration<\/span>
<\/li>- Strong mathematical and analytical skills
<\/span><\/li>- Moderate skills in Microsoft Suite, specifically Excel VLOOKUP, INDEX and MATCH, Pivot Tables, VBA, and macros<\/span>
<\/li>- Experienced in detailed operational data reconciliation<\/span>
<\/li>- Solid written and verbal communication and the ability to work with customers
<\/span><\/li>- Multi\-tasking and deadline orientation are essential
<\/span><\/li>- Ability to work in a fast\-paced, dynamic environment<\/span>
<\/li>- Dependability and the ability to maintain utmost confidentiality in dealing with business information
Desired (Plus but not a requirement)<\/span><\/span><\/span><\/li>- 1+ year relevant experience preferred, but not required<\/span><\/span><\/span><\/span>
<\/li>- Computer skills: MS SQL and VBA for Excel are preferred<\/span><\/span><\/span><\/span><\/span>
<\/li>- Experienced at capturing and analyzing relevant data for formulating recommendations is a plus<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools is a plus<\/span>\u200b<\/span><\/span><\/span><\/span><\/span>
<\/span><\/li><\/ul>
<\/div><\/span> - Strong mathematical and analytical skills
- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end\-