Pool & Beach Supervisor
Role Overview
As Pool & Beach Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the pool and beach areas, ensuring a seamless, safe, and highly personalised luxury guest experience. You will lead the service team, maintain brand standards, and ensure all guests receive intuitive, attentive, and effortless service in a resort-style outdoor environment.
You will act as a key link between guests, service teams, and management, ensuring operational excellence and exceptional hospitality delivery at all times.
Key Responsibilities
Guest Experience & Service Excellence
- Ensure exceptional guest experience across all pool and beach areas.
- Proactively engage with guests to ensure comfort, satisfaction, and personalised service.
- Handle guest feedback, requests, and complaints promptly and professionally.
- Ensure service delivery reflects Banyan Tree luxury standards at all times.
Team Leadership & Supervision
- Supervise and coordinate Pool & Beach Waiters and attendants during shifts.
- Allocate sections, duties, and guest zones to ensure efficient coverage.
- Lead daily briefings and communicate operational priorities clearly.
- Coach, train, and support team members to ensure consistent service excellence.
- Monitor grooming, discipline, and adherence to brand standards.
Pool & Beach Operations
- Oversee daily setup of pool, beach, cabanas, sunbeds, and service stations.
- Ensure cleanliness, presentation, and organisation of all guest-facing areas.
- Monitor guest flow and service efficiency throughout the day.
- Ensure proper towel service, amenities, and guest comfort standards are maintained.
- Coordinate closely with kitchen and bar teams for smooth order execution.
Food & Beverage Service Oversight
- Ensure accurate and timely order taking and delivery.
- Maintain strong product knowledge across food, beverage, and daily specials.
- Support upselling initiatives and revenue optimisation strategies.
- Monitor service quality and consistency across all guest interactions.
Health, Safety & Compliance
- Ensure full compliance with pool safety regulations and operational guidelines.
- Monitor guest safety, particularly in outdoor and heat-exposed environments.
- Ensure hygiene, cleanliness, and HACCP standards are strictly followed.
- Report and escalate incidents or operational risks immediately.
Administrative & Operational Support
- Assist with daily reports, guest feedback logs, and shift handovers.
- Support rostering inputs and operational planning as required.
- Monitor stock levels for towels, amenities, and operational supplies.
Qualifications & Experience
- Minimum 2–3 years’ experience in a supervisory role within luxury hotels, beach clubs, or resorts.
- Strong background in outdoor Food & Beverage or leisure operations.
- Proven experience leading service teams in a high-volume environment.
- Strong understanding of luxury service standards and guest experience delivery.
- Good knowledge of POS systems and operational procedures.
- Excellent English communication skills; additional languages are an advantage.
Competencies
- Strong leadership and team management ability
- Guest-centric, service-driven mindset
- High energy and resilience in outdoor environments
- Excellent communication and interpersonal skills
- Attention to detail and operational discipline
- Ability to multitask and make decisions under pressure
- Problem-solving and calm under pressure
- Commercial awareness and service optimisation mindset
Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.