Pool Server (Seasonal)

Seeking an enthusiastic and personable Pool Server to provide outstanding service to our poolside guests. The ideal candidate is attentive, proactive, and skilled in delivering a memorable guest experience in a fast-paced outdoor setting.

• Offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Maintain overall cleanliness of the pool deck and inventory of guest amenities
• Shifts include weekdays, weekends, and holidays
• Follow restaurant and pool deck policies, procedures and service standards
• Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
• Follow all safety and sanitation policies when handling food and beverages
• Adhere to payment and cash handling procedures
• May have to assist other outlets and other F&B departments as needed
• Maintain complete knowledge of and comply with all departmental policies/service
• procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available through In Room Dining.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain knowledge of P.O.S. and manual systems.
• Complete opening side duties as assigned:
• Check quality and amount of all In Room Dining stock and supplies using checklist.
• Fold/stack In Room Dining napkins.
• Requisition all necessary supplies and transport from storeroom to In Room Dining.
• Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic).
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Check cleanliness and condition of all equipment for use in Pool area, rectify any deficiencies.
• Ensure all flowers and decorative items are fresh for guest use.
• Retrieve all food orders from kitchen and place on tray.
• Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
• Serve the food items and beverages to the guest.
• Open and serve wine/champagne bottles.
• Present check to guest for signature/payment. Adhere to all payment procedures established by Accounting.
• Clean and reset tables/trays, maintaining sufficient supply in the In Room Dining area.
• Complete closing side duties:
• Properly store all reusable goods.
• Breakdown all goods.
• Clean all equipment as assigned in the side duties.
• Restock items for next service.
• Remove all dirty linen; fold napkins.
• Marry and stock all condiments.
• Reset tables/trays.
• Complete all closing reports as assigned.
• Utilize suggestive/up-selling techniques when taking orders.
• Input order into system and ensure transmission of food orders is verified by Kitchen.
• Legibly document orders when system is down and distribute food orders to Kitchen.
• Process payment of guest checks according to Accounting procedures.
• Follow maintenance program and cleaning schedule.
• Legibly document maintenance needs on work orders and submit to Manager/Supervisor.

• High school graduate or equivalent vocational training certificate
• Previous experience in food service industry an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Previous point of sale system experience an asset
• Food handler & TABC certifications required
• Certification in CPR an asset
• Ability to work well under pressure in a fast paced environment
• Ability to multi task and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities
• Eligible performance based bonus