Portfolio IT Executive - Holiday Inn Express Portfolio, Gurgaon Sector 50

Your day to day

• Hotel systems and Guest Experience

• Ensure daily IT check list is followed

• Check the interfaces and connectivity of hotels

• Attend user calls and resolve or align right team to action

• Be the first point of contact for hotels users for any technical or application issues

• Understand the requirements clearly from end user and provide solutions

• Support and guide local IT resource

• Creation/deletion of users id as per csa guide line

• Train local hotel resource on WIFI signal testing and documentation

• Coordinate with MSP for signal improvements

• Coordinate with hotel front desk for guest WIFI feedback and find areas of improvement

• Ensure CSA documents for assigned hotels are completed

• Check the backup for previous night is completed without any error

• Take manual backup in case of tape backup failure and documented

• Backup tape are changed regularly and documented the inventory

• Check all scheduled tasks for file backup, dco are completed for previous day

• Check for regular system updates complete the pending systems

• Highlight ITM on any SLA deviations from vendors

• Ensure the local resource availability or escalate to ITM and vendor if any deviation

• Train new Local resources on their routine task and call logging process

• Support users on daily calls

• Proposing any new suggestions which can improve the user or Team efficiency

• Maintenance of the inventory

• Follow up finance for any bill payments ( AMC, ILL Bills etc

Hotel systems and network

• Check the network for latency and performance
• Regular backup of firewall and switches
• Check for firewall rules and make changes accordingly
• Ios upgrade of firewall and switches
• Ensure daily IT check list is followed
• Check the interfaces and connectivity of hotels
• Attend user calls and resolve or align right team to action
• Be the first point of contact for hotels users for any technical or application issues
• Understand the requirements clearly from end user and provide solutions
• Support and guide local IT resource
• Creation/deletion of users id as per csa guide line
• Train local hotel resource on WIFI signal testing and documentation
• Coordinate with MSP for signal improvements
• Ensure CSA documents for assigned hotels are completed
• Check the backup for previous night is completed without any error
• Take manual backup in case of tape backup failure and documented
• Backup tape are changed regularly and documented the inventory
• Check all scheduled tasks for file backup, dco are completed for previous day
• Check for regular system updates complete the pending systems
• Highlight ITM on any SLA deviations from vendors
• Ensure the local resource availability or escalate to ITM and vendor if any deviation
• Train new Local resources on their routine task and call logging process
• Support users on daily calls
• Proposing any new suggestions which can improve the user or Team efficiency
• Maintenance of the inventory
• Follow up finance for any bill payments ( AMC, ILL Bills etc) What we need from you
• Diploma or Vocational Certificate in Computer Science or IT or related field
• 1 years’ related experience or with computer set-up and troubleshooting
• Working knowledge of networks and operating systems and databases
• Strong analytical and problem-solving skills
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
• Great communication skills
• A team player, proactive, responsible, hardworking and able to work under pressure

What we offer:

• 5-day work week

• On-duty meals

• Medical insurance & ESIC (as applicable)

• Learning & development opportunities

• Employee stay and F&B discount across IHG hotels (as applicable)

• Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)