Premium Operations Coordinator - Remote

Symetra has an exciting opportunity to join our growing team as a Premium Operations Coordinator!

About the role

The Premium Operations Coordinator plays a key role in ensuring the accurate and timely processing of premium payments for new and in-force business. This position is responsible for reviewing, reconciling, and processing funds received through various channels while maintaining accuracy across multiple systems and business lines. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and can independently research and resolve discrepancies to ensure financial integrity and operational excellence.

What you will do

Review and process paper and electronic premium payments, ensuring negotiability and accurately allocating remittance information within the appropriate administrative systems.
Reconcile daily funds processed against system entries, researching and resolving discrepancies while making necessary adjustments.
Monitor and maintain the accuracy of financial transactions through detailed review and quality control practices.
Support a variety of operational and administrative tasks as business needs and daily volumes fluctuate.
Serve as a cross-functional backup for multiple processes, ensuring continuity of operations and team success.
Identify and escalate issues as needed while contributing to process improvements and operational efficiencies.

Why work at Symetra

“I feel welcome and included at Symetra every day and I really believe you can be you at Symetra." - Megan H., Deputy Chief Compliance Officer

"I am grateful to be here and I know how blessed I am to work for a company that truly cares about me as a person". - Nancy R., Sr. Investment Fund Analyst

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $22.00 – $33.95 plus eligibility for annual bonus programs

Who you are

Detail-oriented with a strong focus on accuracy and quality.
A proactive communicator who asks questions and seeks clarity when needed.
Organized and able to manage multiple priorities while meeting deadlines.
Self-motivated and comfortable working independently.
A strong problem-solver who can identify and resolve discrepancies.
Adaptable and willing to support a variety of operational tasks.
Accounting, AP/AR, cash application, or related financial operations experience is a plus.
High school diploma required.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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