Prime Financial Services - Client Service Analyst

If you want to be instrumental in delivering unparalleled client service and operational excellence across complex synthetic derivatives, you have found the right team.

As a Prime Financial Services - Client Service Analyst within JP Morgan Chase, you will join a client-facing Middle Office team supporting synthetic Prime Brokerage activity, with a core focus on equity swaps and other delta-one/synthetic products.

You will be accountable for the day-to-day client experience across the trade lifecycle - handling trade matching and exceptions, lifecycle events and cashflows, operational inquiries, and issue resolution - while partnering closely with Front Office Trading/Sales, Product Control, Technology, Settlements/Cash Processing, and other global stakeholders. You will be expected to communicate clearly with clients, perform root-cause analysis to reduce breaks and increase straight-through-processing, and identify process and technology enhancements that improve service and controls. You will also maintain strong risk awareness and adherence to operational controls while operating in a fast-paced, deadline-driven environment.

Job responsibilities

• Act as a single point of contact for assigned synthetic derivatives clients on operational topics across the swap lifecycle, ensuring timely investigation, resolution, and clear communication of open items.
• Perform trade lifecycle support for equity swaps/synthetic activity, including trade matching/allocation, exception management, lifecycle processing, and cashflow management for swap payments.
• Partner with internal teams (e.g. Front Office Trading/Sales, Account Management, Operations, Settlements/Cash Processing, Product Control, Technology) to resolve booking/processing discrepancies and improve end-to-end outcomes.
• Monitor workflow queues and service levels, escalating appropriately, and contribute to trend/MIS and root-cause analysis to increase STP, reduce recurring breaks, and drive client/process improvements.
• Support change and project initiatives (including technology enhancements) that improve operational resiliency, client reporting/experience, and control effectiveness; participate in periodic client reviews and client meetings/visits as required.
• Work with stakeholders to support compliance with relevant regulatory and control expectations for the client activity covered by the team.
  
  

Required qualifications, capabilities, and skills

• Experience in an operations/client service environment supporting the lifecycle of trades, with strong ownership, prioritization, and ability to work under pressure and deadlines.
• Strong analytical and problem-solving skills, with the ability to communicate complex issues clearly to clients and internal stakeholders.
• Demonstrated ability to build effective partnerships across multiple teams and take accountability for end-to-end issue resolution.
• Self-motivated and proactive, with a continuous-improvement mindset and willingness to challenge and enhance existing processes

Preferred qualifications, capabilities, and skills

• Knowledge of equity swaps / delta-one / synthetic derivatives and the operational implications (e.g., valuations, collateral, lifecycle events and cashflows).
• Prior exposure to derivatives instruments and cross-product client support in global markets.

• Ability to identify and partner on technology/process enhancements that improve client experience and reduce manual touchpoints.