Principal Consultant – Insurance Transformation | Operations, Underwriting & Claims

Help leading insurers rethink how underwriting, claims and operations work

The Role

Capco is growing its Insurance practice in Hong Kong and is looking for a Principal Consultant to lead transformation initiatives with major Life, Health and General Insurance clients across Hong Kong and APAC.

This is an opportunity to work directly with senior insurance leaders to redesign operating models, transform underwriting and claims capabilities, modernise customer journeys, and unlock value through digital, automation, data and AI-enabled solutions. You will play a key role in shaping client outcomes, developing market propositions, and contributing to the continued growth of Capco’s Insurance practice.

What You’ll Do

• Lead end-to-end transformation programmes across Life, Health and General Insurance clients throughout Hong Kong and APAC.
• Design future-state operating models, process improvements, and customer, underwriting and claims journey enhancements.
• Partner with senior stakeholders including COOs, Heads of Claims, Heads of Underwriting, Operations Leaders and Transformation Executives to deliver strategic change.
• Lead multidisciplinary teams across consulting, technology, operations, data and third-party vendors to achieve successful outcomes.
• Contribute to business development activities, market propositions, thought leadership and the growth of Capco’s Insurance capability.

What We’re Looking For

• 8–12+ years of experience within consulting, insurance operations, underwriting, claims, transformation, or a related discipline.
• Strong understanding of insurance operating models, process optimisation, underwriting operations, claims operations and policy servicing.
• Proven experience delivering large-scale transformation programmes within regulated insurance environments.
• Ability to engage senior stakeholders and translate strategic objectives into practical, measurable delivery plans.
• Professional fluency in English; Cantonese and/or Mandarin language skills would be highly advantageous.

Bonus Points For

• Experience delivering digital, automation, workflow or AI-enabled transformation initiatives.
• Expertise across multiple insurance sectors including Life, Health and General Insurance.
• Experience building consulting propositions, thought leadership or go-to-market offerings.
• Previous experience mentoring consultants and developing high-performing teams.
• Regional APAC delivery experience across multiple markets and regulatory environments.

Why Join Capco

• Work with leading insurance organisations on complex transformation programmes that shape the future of the industry.
• Join a collaborative, flat and entrepreneurial consulting culture where your ideas and contributions are valued.
• Access continuous learning, professional development and industry certifications to support your career growth.
• Build trusted relationships with senior client stakeholders and influence strategic decisions.
• Help grow a rapidly expanding Insurance practice across Hong Kong and the wider APAC region.

Why This Role Is Open

We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.

Benefits

• Discretionary bonus.
• Dental & medical coverage, including dependent cover.
• Life insurance.
• Annual leave of 20–24 days plus maternity and paternity leave.
• Tax rental reimbursement scheme and MPF contributions.

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.