Principal Technical Product Designer — NiCE Cognigy

At NiCE, we don't limit our challenges. We challenge our limits. We're ambitious, we're game changers, and we play to win.

The role

We're hiring a Principal Technical Product Designer to own design quality across our enterprise AI platform. We operate like a startup inside NiCE — fast, scrappy, hands-on.

In our world, PMs design and prototype with Claude. Your leverage is twofold: build a strong design system that lets the product team scale, and bring deep design craft to our hardest, most complex problems. You set the bar, govern quality, and keep the experience coherent without sitting in every decision.

You'll work at the frontier of enterprise AI — agent configuration, conversation design, voice pipelines, evaluation and tracing tooling, real-time orchestration. You need to go deep on how AI tooling actually works.

Reports to the Director of Product.

Who you are

• Passionate about AI, with strong opinions on how AI tooling should look and feel.
• Technical and a builder at heart. You've coded or built agents yourself — you already understand what matters.
• A senior or principal product designer who has led design across complex SaaS or multi-product platforms.
• You've designed AI tooling — products for building, configuring, or operating AI systems. Conversational AI or agent platforms a strong plus.
• A strong IC who can go deep on their own to understand context and drive to a consistent outcome.
• Fast and scrappy — comfortable in ambiguity, biased to ship.

Bonus points for

• Owning a design system end to end — definition, adoption, governance.
• Conversational AI, agentic systems, or complex workflow tooling.

We value design judgment and demonstrated impact over years on a CV.

Why this role is unique

Direct influence over the experience of a leading enterprise AI platform — agentic systems, voice interfaces, evaluation tooling, real-time orchestration — with strong prototyping support already across the team.

Requisition ID: Reporting into:11237

Director - Product Management

Job type: Individual contributor.

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