Principal Systems Operations Manager

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

Your Daily Adventures Will Include:

Own administration, configuration, and health of core revenue systems (e.g., CRM, sales engagement, CPQ, data tools).

Translate revenue process requirements into system workflows, automation, and integrations.

Partner with Sales, Marketing, CS, and Finance to support go‑to‑market initiatives and system changes.

Ensure data quality, system governance, access controls, and compliance with RevOps standards.

Manage system incidents, releases, testing, and change management.

Support reporting, dashboards, and operational insights by ensuring system accuracy and consistency.

Evaluate and implement new tools to improve revenue efficiency and scales

Support budget and renewal tracking

Implement new quote system: lead requirements gathering, process design & optimization with cross functional team, implementation and support with systems team, rollout and enablement support, monitor adoption.

Act as a primary interface between the business and Business Systems teams, ensuring requirements, priorities, and field context are well understood

Lead design and orchestration of systems, data flows, and signals that power AI-driven sales plays, automation, and insights

Our Vision of You:

8–10+ years of experience in Sales Operations, Revenue Operations, or GTM Business Systems in a SaaS environment

Strong experience owning business processes and requirements across Quote-to-Cash and CPQ initiatives; migration experience is a plus

Demonstrated ability to drive cross-functional alignment with Sales, Finance, Deal Desk, and Order Management

Deep Salesforce experience; CPQ exposure strongly preferred

Experience designing or supporting GTM system orchestration and AI-enabled sales plays, automation, and insights

Hands-on experience administering enablement systems and collaborating with Enablement teams on governance and adoption

Required Experience with salesforce, CPQ or RCA and preferred with Enablement, LMS (learning management system), contract management system

Excellent analytical, documentation, communication, and stakeholder management skills

Comfort operating in fast-moving, ambiguous environments with a bias toward clarity and execution

Bachelor’s degree in Business, Information Systems, or a related field

Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Principal Systems Operations Manager

Your Daily Adventures Will Include:

Our Vision of You:

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