Principal Technician (Digital Infrastructure)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C004964

Role Duties and Responsibilities

• Systems design
• Follows standard approaches and established design patterns to create new designs for simple systems or system components.
• Identifies and resolves minor design issues.
• Identifies alternative design options and seeks guidance when deviating from established design patterns.
• Systems integration and build
• Provides technical expertise to enable the configuration of system components and equipment for systems testing.
• Collaborates with technical teams to develop and agree system integration plans and report on progress.
• Defines complex/new integration builds.
• Ensures that integration test environments are correctly configured.
• Designs, performs and reports results of tests of the integration build.
• Identifies and documents system integration components for recording in the configuration management system.
• Recommends and implements improvements to processes and tools.
• IT infrastructure
• Provisions/installs, configures and maintains infrastructure services and components.
• Monitors, measures and reports on infrastructure load, performance and security events.
• Identifies operational issues and contributes to their resolution.
• Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
• Carries out agreed system software maintenance tasks.
• Automates routine system administration tasks to specifications using standard tools and basic scripting.
• Storage management
• Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
• Implements documented configurations for allocation of storage, installation and maintenance of secure storage systems using the agreed operational procedures.
• Identifies operational problems and contributes to their resolution.
• Uses standard management and reporting tools to collect and report on storage utilisation, performance and backup statistics.

Essential Skills, Experience and Certifications

• Demonstrated experience in the installation, configuration, administration, maintenance and support of enterprise IT infrastructure, including servers, storage systems, virtualization platforms and cloud services.
• Strong knowledge of Microsoft server technologies and core infrastructure services, including Active Directory, Group Policy, DNS, DHCP and identity and access management solutions.
• Proven experience administering and supporting Virtual Desktop Infrastructure (VDI) environments, including deployment, configuration, performance optimization and troubleshooting.
• Experience managing VMware technologies, including vSphere, ESXi, vCenter, Horizon or equivalent virtualization and desktop virtualization platforms.
• Sound understanding of enterprise storage technologies, backup and recovery solutions, data protection mechanisms and disaster recovery processes.
• Experience monitoring infrastructure performance, capacity, availability and security events and implementing corrective actions to maintain service reliability.
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex infrastructure, system integration and operational issues.
• Experience planning, executing and supporting infrastructure integration, testing, deployment and operational acceptance activities.
• Knowledge of IT security principles, infrastructure hardening, vulnerability management, patch management and secure system administration practices.
• Experience automating routine administrative and operational tasks using scripting languages and automation tools such as PowerShell or equivalent technologies.
• Ability to develop and maintain technical documentation, standard operating procedures, configuration records and infrastructure support documentation.
• Experience working within highly available, mission-critical or enterprise-scale environments requiring high levels of reliability, resilience and operational continuity.
• Ability to collaborate effectively with multidisciplinary technical teams, stakeholders, vendors and service providers to deliver infrastructure services and projects.
• Strong communication, interpersonal and Customer oriented skills with the ability to provide technical guidance and knowledge transfer to team members and users.
• Relevant professional certifications in Microsoft, VMware, cloud technologies or related infrastructure disciplines are highly desirable.

Working Location

• Bydgoszcz, Poland

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance