Pro-Sell Support Representative responsible for conducting quarterly in-person visits to designated accounts to sell in Lakeshore Beverage products, promote the e-commerce/BEE’S platform, and coordinating point-of-sale (POS) placements. The role focuses on driving sales, supporting retail accounts, and ensuring compliance with company standards.

Role and Responsibilities

• Maintain required in-person retail call frequency and accurately document all required account information in Mobility 360 sales software in alignment with Lakeshore Beverage standards.
• Partner with the Pro-Sell Team Lead to support additional in-person account needs, including POS delivery and BEES/e-commerce platform training.
• Respond to, investigate, and resolve retailer inquiries or issues, escalating to appropriate team members when needed.
• Monitor and ensure compliance with quality control standards, including product freshness and FPL requirements.
• Manage account receivables for assigned accounts as needed.
• Complete all required administrative duties, including reporting, tracking, and customer account maintenance.
• Onboard and support retailers in using the BEES/e-commerce platform for online ordering.
• Coordinate closely with Delivery and Sales teams to ensure effective and timely account servicing.
• Ensure full compliance with all applicable legal requirements and Lakeshore Beverage policies and standards.
• Introduce and actively sell Lakeshore Beverage brands and programs to retail accounts.
• Maintain up-to-date knowledge of all Lakeshore Beverage products and understand assigned territory boundaries.
• Process and fulfill customer requests for point-of-sale materials.
• Attend all required sales meetings and company meetings.
• Demonstrate strong customer service skills, including maintaining composure and effectively negotiating with both internal and external stakeholders.
• Maintain a strong internal and external customer-focused mindset.
• Effectively prioritize tasks, manage multiple projects simultaneously, and maintain strong attention to detail.
• Required to work in-office or in the field five days a week, with most of the work week will be in-trade.