Pro Shop Attendant

General Nature of Work
The pro-shop attendant will be responsible for but not limited to taking tee time reservations, checking in golfers, answering phones, and providing service in the pro-shop. Answering directly to the Golf Course Director, the pro-shop attendant will be responsible for addressing all guests’ needs during their visit as well as daily operations of the retail shop. The key role of the pro-shop attendant is to ensure that the guest achieves maximal satisfaction from their golf course experience.

JOB RESPONSIBILITIES

• Greets guests, provides prompt, courteous and friendly customer services.
• Manages reservation system, checks guests in, collects fees, and assigns tee times; informs players of course rules and regulations, maintains logs.
• Sales merchandise, maintain inventory records, and accurately reconciles cash register sales with daily sales reports.
• Ensures guests meet the proper dress code.
• Keeps updated on and provides information on upcoming tournaments and events.
• Assists in coordinating and aiding in department tournaments and events.
• Assists guests with all their needs while in the pro shop; Ensures inquiries and requests are met efficiently and professionally; Ensures complaints are dealt with in a pleasant manner.
• Maintains records of daily play on golf course and maintaining other data as directed.
• Maintains the pro shop environment by keeping the shop neat and orderly by general housekeeping duties- maintains, cleans, and straightens merchandise displays, cleans facility.
• Records and documents any safety hazards or other important situations immediately to supervisor.
• Accepts orders/shipments and stocks shelves/racks. Advises supervisor of receipt of items and inventory levels as needed.
• Answers phones, direct calls, and answer customer questions professionally. Updates and maintains automated data management systems and review input for accuracy;
• Ensures documents are complete with proper signatures, dates or other written information; Ensures collection and recording receipt of appropriate payment (cash, credit card transactions); Handles and records cash and credit card transactions in accordance with department and City procedures.
• Follows procedures for proper opening and closing of pro shop.
• Maintains positive professional and effective working relationships by providing exceptional customer service.

ADDITIONAL FUNCTIONS

• Aids other employees or departments as needed.
• Performs other related duties as required.