Process Improvement Specialist

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

About the Role

Reporting to the Operational Excellence Manager within our Resource and Industrials division (R&I), you will support the design and delivery of continuous improvement (CI) initiatives across the business. You’ll partner with operational teams to identify inefficiencies, analyse data, and implement practical solutions that improve safety, performance, and customer outcomes.

You’ll play a key role in embedding sustainable ways of working and ensuring improvements are effectively adopted and maintained across our operations. This is a fixed term 12 month contract based in either Brisbane, Sydney or Melbourne preferably, travelling to a variety of our R&I sites both locally and nationally. This position suits an individual who thrives in a dynamic environment, working across both operational sites and Toll head offices.

Key Responsibilities

- Support delivery of continuous improvement initiatives across operational sites
- Conduct operational reviews to identify inefficiencies
- Facilitate workshops and problem-solving sessions
- Analyse operational data and identify trends
- Develop reports and dashboards
- Implement and embed process improvements
- Support change management and adoption
- Develop training materials and documentation

About You

- Experience or exposure to Lean, Six Sigma or CI methodologies (Green Belt desirable)
- Strong analytical skills (Excel, Power BI or similar)
- Experience in logistics or operational environments preferred
- Strong stakeholder engagement and communication skills
- Ability to translate data into actionable insights
- Hands-on and adaptable approach

Additional Requirements

- Ability to travel locally and nationally
- Current and valid driver’s licence
- Comfortable working in operational/site environments

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.