Product Delivery Associate- Payment Operations/Investigations

Are you ready to empower transformative change in a global financial powerhouse? At J.P. Morgan, we are seeking a dynamic Senior Product Delivery Associate in the Cash Operations Transformation team. This is your opportunity to make a significant impact, drive strategic initiatives, and shape the future of payments operations. Join us in a role that offers both opportunity and reward, as you collaborate with top-tier professionals in a fast-paced, innovative environment.

As a Senior Product Delivery Associate in Cash Operations Transformation, you will be trusted with enabling the delivery of products in a stable and scalable way. You will work with cross-function teams, build key relationships, and enable the product to continuously deliver value for the cash investigations space.

Job Responsibilities

• Identify and articulate (as-is) process flows, including customer interactions and operations intervention
• Address functional and non-functional requirements, covering product features, operational needs, regulatory compliance, and scalability
• Perform impact and gap analysis for business initiatives and process improvement opportunities
• Collaborate with Operations, Product, and Technology partners to define future state
• Lead independent initiatives working across functional teams and lines of business; execute key delivery tasks and boost efficiencies
• Work with the UAT team to ensure thorough testing
• Track initiative progress, identify potential issues, and collaborate with partners for resolution
• Drive operations readiness for new product rollouts
• Conduct defect analysis, prioritize issues, and explore alternative solutions
• Collect data, perform analysis and reporting
• Support change and business requirements, management activities and monitor adherence to risk, controls, compliance, and regulatory requirements.

Required Qualifications, Capabilities, and Skills:

• Strong understanding of Payments, Operations and Global Financial Messaging
• Exceptional problem-solving and interpersonal skills - with partnership and collaboration, and ability to influence
• Ability to think strategically to define future state business model
• Change management, requirements gathering and writing and interface with technology on their development work to monitor progress
• Excellent analytical and problem-solving skills with attention to detail and a methodical thought process
• Self-motivated and tenacious, with excellent time management skills
• Demonstrated performance in product management or relevant domain area
• Skilled in executing operational management and change readiness activities
• Experienced in product deployment processes with execution focus
• Promoter of client/customer centred organisation
• Experience in design, delivery and presentation of executive level content

Preferred Qualifications, Capabilities, and Skills:

• Payment operations, preferably investigations space

• Payments application product management governance would be helpful