Product Director

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role

You'll lead a team of product managers and translate company strategy into clear priorities, guide investment and roadmap decisions, and ensure teams deliver meaningful customer and business outcomes. Working closely with engineering and design, you'll drive products from discovery through execution, balancing customer needs, business impact, and technical realities.

As AI continues to reshape the accounting industry, you'll help identify where Karbon can create the most value through AI, automation, and platform capabilities. You'll play a key role in strengthening Karbon's competitive position while ensuring investments are aligned to customer needs and company strategy.

You'll also be responsible for developing product talent, coaching product managers, and raising the quality of product thinking and execution across your teams.

Success in this role requires strong product judgment: the ability to make clear prioritisation decisions, navigate trade-offs, and focus teams on the opportunities that will have the greatest impact for customers and the business.

What You'll Do

Own portfolio direction and roadmap execution
Guide your teams in identifying the highest-impact opportunities, making effective trade-offs, and delivering outcomes that strengthen Karbon's long-term position.
Conduct deep customer research and market analysis to identify where Karbon should invest and where it shouldn't
Translate customer insights and product signals into clear strategy, roadmap sequencing, and launch decisions
Work directly with Engineering and Design throughout the full product lifecycle: Opportunity → Build → Launch → Learn → Outcome
Use AI as your primary product workbench. Prototype ideas, stress-test workflows, pressure-test assumptions before committing resources.
Define and monitor group-level metrics (adoption, usage, retention, expansion, business impact) and hold yourself accountable for outcomes, not just shipping
Develop PMs on your team. Strengthen their judgment, decision-making, and ownership of outcomes.
Align Sales, CS, Support, and Finance on pillar strategy and launches
Partner with Engineering and Design leadership to ensure quality and pace

Who You Are

8+ years of product management experience with a proven track record owning strategic product areas at director or senior level
Provent leadership experience, you invest in developing PMs, helping them strengthen their judgment, execution, and leadership through regular coaching and constructive feedback
Deep experience shipping high-impact products end-to-end and holding yourself accountable for real customer and business outcomes
Strong product judgment. You make clear tradeoffs under pressure. You know what to build and what to kill.
Hands-on mindset. You draft strategy, shape solutions, stress-test workflows. You don't delegate thinking.
AI fluency. You use AI daily in your work: prototyping, ideating, analyzing, making faster decisions
Customer obsession grounded in behavior. You form strong intuitions about how customers actually work, not what we think they want
You invest in developing PMs, helping them strengthen their judgment, execution, and leadership through regular coaching and constructive feedback
Data-driven mindset with a focus on measuring real product performance and customer impact
Bias toward speed and quality. You move fast without sacrificing judgment.
Comfort with ambiguity and change. Your pillars will evolve. You can set strategy knowing the business will shift.

Bonus Points If

Experience with accounting, professional services, or tax industry
You understand agentic workflows or have built AI-native products
Experience building products using LLM/AI technologies from concept through go-to-market

Why Work at Karbon?

Gain global experience across USA, New Zealand, UK, and Canada
4 weeks annual leave plus 5 extra "Karbon Days" off a year
Flexible working environment
Work with (and learn from) an experienced, high-performing team
Be part of a fast-growing company that firmly believes in promoting high performers from within
A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
Generous parental leave

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!