Product Lead Senior Manager
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Purpose of the Role
Provide global leadership and end-to-end accountability for the digital product portfolio, driving strategy, execution, and performance to deliver measurable commercial and operational outcomes.
Translate digital capabilities into tangible business value—accelerating revenue growth, increasing customer adoption, and driving operational efficiency—while positioning digital products as a core driver of competitive advantage.
Key Responsibilities
Own the global digital product portfolio, including iCON, Quote & Book, and RMS (Rate Management System), with full accountability for performance, adoption, and return on investment
Define and execute the product strategy and roadmap, ensuring alignment with commercial priorities and measurable business outcomes
Lead end-to-end product development and delivery, ensuring scalability, flexibility, and strong ownership of intellectual property
Drive digital revenue performance, increasing bookings, conversion rates, and customer engagement across digital channels
Lead global rollout and adoption across APAC, EMEA, and the Americas, balancing global consistency with regional relevance
Embed change and drive adoption at scale, establishing structured training programmes, champion networks, and continuous feedback loops
Continuously optimise product performance through data-driven insights, user feedback, and analytics
Ensure alignment with operational and commercial realities, delivering practical, user-centric solutions that integrate seamlessly into the business
Establish product governance and prioritisation frameworks, balancing competing demands across regions and functions
Drive key strategic decisions, including build vs. buy, investment prioritisation, and sequencing of delivery
Optimise resource allocation, maximising speed, impact, and returns across the digital portfolio
Experience & Qualifications
Proven leadership experience in digital product management within logistics, supply chain, or a related industry
Demonstrated success in building, scaling, and commercialising digital platforms at regional or global levels
Strong commercial acumen, with experience owning or influencing P&L or revenue-generating products
Deep understanding of modern product development approaches, including low-code platforms (e.g., Mendix)
Ability to translate complex operational processes into scalable, user-focused digital solutions
Track record of leading transformation, navigating ambiguity, and delivering results in complex environments
Strong stakeholder leadership with the ability to influence across regions, functions, and seniority levels
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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