Recruiter for this role:

Yammy Fong

About this role......

Product Strategy
Take full ownership of product initiatives – from ideation through opportunity assessment, solution delivery, and ‘to market’ success
Create and manage the product roadmap, pursuing alignment across business, engineering, design, and marketing teams
Write clear and concise product definitions capturing the vision, goals, and key elements of new offerings
Prioritise between existing and new customers, features, architectural improvements and operational excellence
Develop product pricing and positioning strategies
Translate product strategy into detailed requirements and prototypes
Ensure consistency in delivery of value, setting iteration priorities for several agile development teams
Able to understand the trade-off between different priorities to deliver products solving customer problems to achieve business objectives

Product Execution
Lead end-to-end product development cycle from discovery to launch and iteration;
Scope and prioritise activities based on customer impact and business value
Assess product designs, making specific recommendations for improvement
Act as a product evangelist to build awareness and understanding
Effectively communicate status, progress, and outcomes to senior management
Support the development team with queries
Manage product roadmaps and releases
Run beta and pilot programs with early-stage products and sample

Data Driven and Customer Centric
Gain an in-depth understanding of the customer's experience, identifying and filling product gaps, whilst generating new ideas to grow adoption and improve customer experience
Understand consumption patterns and user journeys in context of product usage, to create new, engaging experiences
Analyse key data to identify issues and discover opportunities to develop new product features
Explore customer and business needs and feedback, reviewing various options, and mock-up prototype solutions
Define a set of KPIs to measure business impact with the ability to analyse and utilise them in decision-making processes
Represent the customer (proxy) within the development process
Determine feature requirements

Influencing People
Motivate and inspire the product team and stakeholders to champion the product vision, goals, strategy, and benefits throughout the company
Create buy-in for the product vision both internally and with key external partners
Collaborate with business partners to facilitate meetings for business requirements definition, technical requirements elicitation, integration specification updates, request data samples, and articulate dependencies
Manage incoming escalations, analysing issues and engaging the team into problem framing and ideation processes to deliver the most optimal solution
Provide insight to stakeholders on the product and market
Manage cross-functional teams

You might fit for the role if you have...…
Degree in Business Administration or related disciplines

Minimum 3 years of working experience preferably in product management or product development

Experience with digital asset management solutions or workflows is preferred

Experience in travel, financial or SaaS industries is a plus

Strong communication skills with a customer-focused mindset

Proactive, detail‑oriented, and growth‑driven with strong problem‑solving abilities

Skilled in data-driven decision-making and interpreting stakeholder feedback by analysing industry insights

Excellent command of written and spoken English, Chinese (Mandarin / Cantonese)

Occasional business travel may be required





About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• Hybrid work arrangement (work from home/office)

• Medical & Life Insurance

• Flexible Benefits

• Free Priority Pass Membership (unlimited airport lounge access)