Product Ops Specialist

Join a high-performing, tight-knit team in a fast-growing startup working to making hiring more transparent, strategic, and effective. Product Ops at Lever holds the deepest product knowledge and our challenge is to improve and scale operations to keep up with our fast-growing list of customers. You’ll support our customers and serve as their advocate within the company. In this role, you will quickly learn the ins and outs of the recruiting process and develop personal relationships with hiring teams at the hottest startups, including Box, Lyft, Yelp, Quora, Foursquare, Change.org, Shopify, Reddit, GitHub, and hundreds more.

A major responsibility of all Product Ops Specialists is to manage emails and reported bugs from our customers in Zendesk – which means you should be organized, calm under pressure, and love inbox zero as much as we do. We take every question, comment, and piece of feedback very seriously. And we pride ourselves on getting back to customers within minutes or hours, not days.

Our perfect coworker is smart, independent, self-motivated, empathetic, and passionate about supporting our customers. It's critical that you are product-savvy and can quickly learn how to use new tools (most importantly Lever). Past experience in technical customer service (email, phone, or live) is definitely a plus.

https://www.youtube.com/watch?v=oexbFK-JYak

Lever builds software for teams to find, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, realtime apps. After going through Y-Combinator (Summer 2012) and raising Series A in fall of 2014, we have the support of many fantastic advisors and investors and are gearing up for an incredible, fast-paced year.

Lever is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

An inside look into life at Lever