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Zujo Tech

Product Support Engineer

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Position<\/b>: Product Support Engineer<\/span>
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Location<\/b>: Surat, GJ (Onsite)<\/span>
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Education Required<\/b>: BE/BTech in CS/IT<\/span>
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Experience Range<\/b>: 1 \- 3 Years<\/span>
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Key Responsibilities<\/b><\/span><\/span>
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  • Monitor production systems and proactively identify service issues.
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  • Analyze application, infrastructure, and service logs to troubleshoot incidents.<\/span>
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  • Perform root cause analysis (RCA) and work with engineering teams to drive issue resolution.<\/span>
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  • Investigate customer\-reported issues and provide timely updates and resolutions.<\/span>
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  • Collaborate with Product, Engineering, and Customer Success teams to ensure high service reliability.<\/span>
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  • Create and maintain troubleshooting guides, runbooks, and incident documentation.<\/span>
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  • Track recurring issues and recommend improvements to enhance system stability.<\/span>
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  • Support deployment validation and post\-release monitoring activities.

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    Must\-Have Skills<\/b><\/span><\/span><\/span>
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    • 1 to 3 years of experience in Technical Support, Product Support, Site Reliability, or a related role.<\/span><\/span>
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    • Good understanding of backend systems and infrastructure fundamentals.<\/span><\/span>
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    • Working knowledge of Python & Javascript for debugging, log analysis, automation, or scripting tasks.<\/span><\/span>
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    • Experience with monitoring and observability tools.<\/span><\/span>
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    • Strong ability to analyze logs, trace issues across systems, and determine root causes.<\/span><\/span>
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    • Basic understanding of APIs, microservices, databases, and cloud environments.<\/span><\/span>
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    • Familiarity with Linux environments and command\-line troubleshooting.<\/span><\/span>
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