Professional Services Manager
The\nProfessional Services Manager is a senior leadership role responsible for\nensuring the seamless integration and performance of the company's core\noperational and technical divisions. Reporting directly to the CEO, the\nsuccessful candidate will provide strategic oversight across Regional\nOperations, Project Management, the Smart Technical Centre, and the Customer\nSolutions Centre \u2014 driving service delivery excellence, operational efficiency,\nand business growth.<\/span> <\/span> This\nis a high\-impact role suited to a seasoned leader with a strong background in\nengineering services, operations management, and customer\-centric delivery. The\nProfessional Services Manager will work closely with executive leadership to\nalign departmental performance with the company's broader strategic objectives.<\/span> <\/span><\/b> Job\nPurpose<\/span><\/b> To\nmanage and grow strategic relationships with key public and private sector\nclients, including national state\-owned Water and Electricity transmission and\ndistribution companies and Municipalities across South Africa.<\/span> Strategic Leadership &\nOversight<\/span><\/b> \u2022 <\/span><\/span><\/span>Provide\nstrategic direction and operational leadership across all assigned departments,\nensuring alignment with the company's vision and business objectives.<\/span> \u2022 <\/span><\/span><\/span>Partner\nwith the CEO and executive team to translate strategic goals into actionable\nplans, KPIs, and performance frameworks.<\/span> \u2022 <\/span><\/span><\/span>Foster a\nhigh\-performance culture across departments, championing continuous\nimprovement, innovation, and accountability.<\/span> Regional Operations\nManagement<\/span><\/b> \u2022 <\/span><\/span><\/span>Oversee\nthe Regional Operations departments, ensuring resource optimization,\ncompliance, and consistent service delivery standards.<\/span> \u2022 <\/span><\/span><\/span>Monitor\nregional performance metrics and implement corrective measures where required.<\/span> \u2022 <\/span><\/span><\/span>Build and\nmaintain effective relationships with regional teams, stakeholders, and key\nclients.<\/span> Project Management<\/span><\/b> \u2022 <\/span><\/span><\/span>Direct the\nProject Management function to ensure all projects are delivered on time,\nwithin scope, and within budget.<\/span> \u2022 <\/span><\/span><\/span>Implement\nand enforce project governance frameworks, methodologies, and reporting\nstandards.<\/span> \u2022 <\/span><\/span><\/span>Identify\nproject risks and drive proactive mitigation strategies to protect business\noutcomes.<\/span> Smart Technical Centre<\/span><\/b> \u2022 <\/span><\/span><\/span>Lead the\nSmart Technical Centre to deliver cutting\-edge technical solutions in\nelectricity and water services.<\/span> \u2022 <\/span><\/span><\/span>Drive\ninnovation and technological advancement within the center, ensuring alignment\nwith industry trends and client needs.<\/span> \u2022 <\/span><\/span><\/span>Ensure\ntechnical quality standards and compliance requirements are consistently met.<\/span> Customer Solutions Centre<\/span><\/b> \u2022 <\/span><\/span><\/span>Oversee\nthe Customer Solutions Centre to ensure exceptional client experiences and\nresolution of service\-related queries and escalations.<\/span> \u2022 <\/span><\/span><\/span>Develop\nand implement customer engagement strategies that enhance satisfaction,\nretention, and long\-term partnerships.<\/span> \u2022 <\/span><\/span><\/span>Monitor\ncustomer service metrics and implement improvement plans to achieve targets.<\/span> Financial & Business\nManagement<\/span><\/b> \u2022 <\/span><\/span><\/span>Manage and\noversee departmental budgets, ensuring cost efficiency and financial\naccountability.<\/span> \u2022 <\/span><\/span><\/span>Identify\nand pursue new business opportunities in collaboration with the Sales and\ncommercial teams.<\/span> \u2022 <\/span><\/span><\/span>Prepare\nand present regular performance reports, insights, and recommendations to the\nCEO.<\/span> Qualifications\n& Experience Required<\/span><\/b> \u2022 <\/span><\/span><\/span>A relevant degree in Engineering, Business\nAdministration, Operations Management, or a related field (NQF Level 7 or\nhigher). A postgraduate qualification will be advantageous.<\/span> \u2022 <\/span><\/span><\/span>Minimum of 15+ years' progressive experience in a\nsenior operations or professional services management role, preferably within\nthe engineering, utilities, or technical services sector.<\/span> \u2022 <\/span><\/span><\/span>Proven experience managing multi\-disciplinary teams\nacross geographically dispersed operations.<\/span> \u2022 <\/span><\/span><\/span>Demonstrated\ntrack record of successfully delivering complex, multi\-stakeholder projects.<\/span> \u2022 <\/span><\/span><\/span>Experience\nin the electricity and/or water sector is highly advantageous.<\/span> Competencies & Skills<\/span><\/b> \u2022 <\/span><\/span><\/span>Exceptional leadership and people management skills\nwith the ability to inspire, develop, and retain talent.<\/span> \u2022 <\/span><\/span><\/span>Strong strategic thinking and business acumen with\nthe ability to translate vision into measurable outcomes.<\/span> \u2022 <\/span><\/span><\/span>Excellent client relationship management and\nstakeholder engagement capabilities.<\/span> \u2022 <\/span><\/span><\/span>Highly analytical with strong problem\-solving and\ndecision\-making skills.<\/span> \u2022 <\/span><\/span><\/span>Proficient in project management methodologies and\nrelevant tools.<\/span> \u2022 <\/span><\/span><\/span>Sound financial management and commercial\nawareness.<\/span> \u2022 <\/span><\/span><\/span>Excellent written and verbal communication skills;\ncomfortable presenting at executive level.<\/span> \u2022 <\/span><\/span><\/span>High level of integrity, professionalism, and\nemotional intelligence.<\/span> <\/span> <\/span> What\nwe require from candidates applying:<\/span><\/b> · <\/span><\/span><\/span>Detailed CV<\/b> and include a motivation\nprofile<\/b> highlighting your skills, highest achievement and a short message\ntelling us why we should consider you for this job.<\/span> · <\/span><\/span><\/span>Driver\u2019s license and own vehicle.<\/span>
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