Program & Experience Associate

About the Role

We're looking for a highly driven Program & Experience Associate to help deliver exceptional experiences across our community. This role combines program delivery, community engagement, and business support.

Key Responsibilities

Program & Experience Delivery

• Support the day-to-day execution of service fulfilment, community events.
• Ensure customers have a smooth and enjoyable experience before, during, and after.
• Help maintain high service standards across all touchpoints.

Community & Customer Success

• Build strong relationships with customers
• Respond to enquiries and provide timely assistance.
• Support customer retention and engagement initiatives.
• Gather feedback and identify opportunities to improve customer satisfaction.

Operations & Administration

• Maintain accurate records and operational documentation.
• Support reporting and administrative tasks as required.
• Coordinate logistics and ensure smooth event operations.
• Provide on-site support during events.

Business Growth Support

• Identify opportunities to improve customer experience and operational efficiency.
• Support sales, partnership, marketing, and community initiatives when required.
• Contribute ideas to help grow our services, programming and community.

Requirements

• Strong command of the English language, both written and spoken.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Proactive, resourceful, and able to work independently.
• Comfortable working in a fast-paced and dynamic environment.
• Strong problem-solving abilities and a positive attitude.
• Able to adapt quickly and wear multiple hats when needed.
• Proficient with digital tools and technology.
• Prior experience in customer service, operations, hospitality, events, education, community management, or related fields is a plus.

What We're Looking For

The ideal candidate:

• Takes ownership and follows through.
• Enjoys working with people.
• Is calm under pressure and solutions-focused.
• Thinks beyond their job scope and actively looks for ways to improve things.
• Understands that great experiences are created through hundreds of small details done well.
• Wants to grow alongside a fast-growing company.

Why Join Us

• Opportunity to make a meaningful impact on people's lives and experiences.
• Dynamic, growth-oriented environment with significant learning opportunities.
• Exposure to operations, customer success, events, business development, and community building.
• Work with a passionate team committed to excellence and continuous improvement.