Program Manager, Consultant

Your Role

The Behavioral Health Network Management, Healthcare Quality and Affordability (HQA) team is responsible for the development and maintenance of all Behavioral Health provider networks, including vendor relationships necessary to provide our members and clients with access to quality, affordable health care services. The Program Manager, Consultant will report to the Program Manager, Principal. In this role you will support the Behavioral Health Network Management, HQA team and be responsible for investigating and resolving claims issues through detailed root cause analysis, cross functional collaboration, and end to end remediation oversight.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work
In this role, you will:

• Operate at a strategic business level to ensure projects/programs are in line with Blue Shield of California (BSC) strategic goals
• Consult with all levels including executive leadership teams, make recommendations, and influence decision-making
• Leverage cross-functional internal and external relationships to drive initiatives forward
• Lead intake, investigation, and resolution of complex Behavioral Health (BH) provider-reported claims issues, including escalations and system enhancement
• Perform detailed root cause analysis of claim processing issues, partnering with Claims Operations, Configuration, Provider Operations, EDI, and other teams to identify underlying drivers
• Manage project initiatives from initiation through delivery and oversight for continuous improvement
• Identify patterns and trends in BH claims issues to inform process improvements, configuration changes, and control enhancements to prevent recurrence

Your Knowledge and Experience

• Requires a Bachelor’s degree or equivalent experience
• Requires 7 years of prior relevant experience in Medicare claims processing and regulatory requirements; working with regulatory Behavioral Health (BH) requirements, audit readiness, documentation standards; BH claims analysis, issue investigation, and remediation oversight
• Requires Project Management experience
• Behavioral Health (BH) managed care experience of 5 years is preferred
• Experience with regulatory BH claims audits is preferred
• Experience researching BH claims for overpayments and fraud is preferred
• Experience with BH Policy & procedure development and auditing is preferred
• Knowledge of fundamentals of BH provider contracts

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.