Program Manager

Key Responsibilities

Program Development & Workflow Design

• Build and manage the operational workflow for mobile installations of vehicle equipment.

• Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints.

• Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up.

• Identify process gaps and create scalable solutions to support future growth.

• Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction.

Strategic Partner Development

• Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners.

• Develop and present partnership opportunities to prospective partners.

• Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures.

• Serve as a primary relationship owner for key partners involved in this program.

• Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations.

Sales & Revenue Growth

• Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution.

• Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials.

• Help identify target customers, revenue opportunities, and expansion strategies.

• Track revenue performance and develop recommendations to improve profitability, adoption, and program growth.

• Translate customer and sales feedback into operational improvements/new opportunities.

Operations Partnership & Execution

• Partner with internal operation teams to ensure successful execution of mobile installations

• Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules.

• Ensure that operational handoffs are clearly defined and consistently followed.

• Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance.

• Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows.

Qualifications

Required Qualifications

• 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.

• Experience building or improving operational workflows, processes, or service delivery

• Experience developing partner relationships or working with third-party service providers.

• Strong communication and presentation skills

• Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment.

• Proficiency with CRM, project management, reporting, or workflow tools.

• Must be able to work in office.

Key Skills & Competencies

• Program management

• Revenue growth mindset

• Partner relationship management

• Sales and operations alignment

• Process development

• Workflow design

• Cross-functional leadership

• Vendor and partner coordination

• Customer-focused execution

• Problem solving

• Communication and presentation skills

• Accountability and follow-through

• Data-driven decision making

• Ability to build scalable processes from the ground up