Program Manager, QC Ops Excellence
Amazon has exciting opportunities for leaders in Operations Management within our rapidly expanding Quick Commerce (QC) network in Japan. Our dynamic environment offers candidates significant challenges in front-line management and driving scalable, continuous improvements across our QC stores, supply chain, and last-mile delivery teams.
As a QC Ops Excellence Program Manager, you will have the opportunity to work with a diverse team of leaders with the objectives to define operational standard from scratch, optimize it to reduce cost, and build mechanisms to drive compliance toward the standards. You will be responsible for the assigned process and lead end-to-end process standardization, improvement and tracking. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
- Being a process owner and define operational standard and efficiently audit the adoption
- Think big and have the front-line operational skills to identify and implement solutions that scale.
- Objectively analyze complex situations and execute on immediate and time-bound action items.
- Motivate and influence individuals of all levels to deliver results on complex objectives.
- Being comfortable when hitting the complex problem
A day in the life
[Working Shift]
- Monday to Friday
- 8-hour a day / Standard hours: 9 AM - 6 PM (flexible based on business needs)
[Work Location]
- QC stores across Tokyo
About the team
[More Information]
- Department Introduction:Fulfillment Center (FC) Division / Last Mile (AMZL) Division
- Operations Job Category Introduction
As a QC Ops Excellence Program Manager, you will have the opportunity to work with a diverse team of leaders with the objectives to define operational standard from scratch, optimize it to reduce cost, and build mechanisms to drive compliance toward the standards. You will be responsible for the assigned process and lead end-to-end process standardization, improvement and tracking. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
- Being a process owner and define operational standard and efficiently audit the adoption
- Think big and have the front-line operational skills to identify and implement solutions that scale.
- Objectively analyze complex situations and execute on immediate and time-bound action items.
- Motivate and influence individuals of all levels to deliver results on complex objectives.
- Being comfortable when hitting the complex problem
A day in the life
[Working Shift]
- Monday to Friday
- 8-hour a day / Standard hours: 9 AM - 6 PM (flexible based on business needs)
[Work Location]
- QC stores across Tokyo
About the team
[More Information]
- Department Introduction:Fulfillment Center (FC) Division / Last Mile (AMZL) Division
- Operations Job Category Introduction