Program Specialist (Transcription)

This position is in the Veterans Benefits Administration, San Diego Veterans Affairs Regional Office, Support Services Division, National Transcription Center; and serves as a Program Specialist responsible for administrative and technical work. The incumbent is responsible for managing the efficient, effective coordination and accomplishment of the planning scope, development, design and the Supervisory Office Automation Assistant caseload and the progress forward to claims resolution.

The Transcription Program Specialist (TPS) works within the Support Services Division of the San Diego VBA Regional Office and is responsible for supporting Management and the Supervisory Office Assistant. Specific duties include: Responsible for the overall management control and execution of the office programs within the National Transcription Center (NTC). Provides advice and guidance to managers, staff and Veteran Service Organizations (VSO). Conducts quality assurance reviews of final transcripts produced by NTC. Analyzes reports regarding production, quality, and timeliness goals/standards offering suggestions to management for improvements. Prepares and conducts formal training sessions for newly hired personnel, refresher training and training required due to changes in procedures or standards. Dual responsibility with the NTC Supervisor for suspense and control action of all approved recurring reports or other scheduled reports; i.e. OT reports, follow-up correspondence to staff members as required, transferring of transcripts to Veterans Benefits Management System (VBMS), and logs. The incumbent transcribes the most difficult voice recordings of complex testimony, to include a wide-range of topics and specialized and complex medical and legal terms. Serves as the equipment and technological subject matter expert, ensuring that equipment used by OA Assistants and 50+ regional offices is up-to-date and in working order. Work Schedule: Full-Time. Monday through Friday, 7:00AM to 3:30PM. Compressed/Flexible: Not Available. Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Transcription) / 38200A, 38201A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.