Program Supervisor II-06530501

Associate Director – TAP Programs

Minimum Qualifications

Education: Master’s degree in a human services field

Experience: Minimum of two (2) years of experience providing case management services to individuals with mental illness; supervisory or managerial experience preferred

Certifications/Licenses: Not specified

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite (program-based with administrative and community responsibilities)

Compensation

Salary

Fixed Salary: $70,614

What We Offer

Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans

403(b) Retirement Savings Plan with employer match

Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays

Employee Wellness Programs: Employee Assistance Program and mental health resources

Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks

Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits

About the Role

The Associate Director provides clinical, administrative, and operational oversight for TAP Programs under the supervision of the Program Director. This role is responsible for managing staff, overseeing service delivery, ensuring regulatory compliance, and maintaining program quality and fiscal accountability.

Primary Responsibilities

Clinical Oversight & Service Delivery

• Oversee intake and screening processes to ensure appropriate enrollment and payer identification

• Supervise assessments, reassessments, and eligibility determinations

• Oversee development and maintenance of service plans and documentation

• Supervise crisis intervention and review service plans

• Ensure quality and cost-effective service delivery

• Oversee counseling and discharge planning

• Ensure accurate documentation and reporting

• Report incidents in compliance with policies

• Provide supervision, case conferences, and staff development

Staff Supervision & Personnel Management

• Lead recruitment, onboarding, and training

• Manage schedules and timekeeping

• Conduct performance management and disciplinary actions

• Facilitate staff meetings and collaboration

• Ensure safety and workplace compliance

• Address employee concerns and HR matters

• Monitor attendance and FMLA

• Oversee administrative operations

Property & Asset Management

• Maintain accountability for program property

• Report and investigate damaged or missing items

• Approve purchases and ensure maintenance

• Conduct inspections of property and vehicles

Quality Assurance & Compliance

• Ensure compliance with regulatory requirements

• Monitor service quality

• Support program goals and agency mission

• Coordinate audits and compliance reviews

• Develop corrective action plans

• Oversee program data reporting

Fiscal Oversight

• Manage budgets and monitor spending

• Approve financial requests

• Ensure compliance with financial procedures

• Monitor enrollment and revenue

Community Relations & External Engagement

• Promote mental health education in the community

• Maintain relationships with stakeholders

• Educate staff and clients on engagement

• Collaborate with external organizations

Additional Responsibilities

• Host visitors and external partners

• Participate in committees

• Perform other duties as assigned