Program Support Assistant- Sterile Processing Service

The incumbent serves as a Program Support Assistant whose primary purpose is to provide administrative and clerical support to the Sterile Processing Service (SPS) at the Lexington VAHCS.

Incumbent has primary responsibility for providing office and clerical support to the Sterile Processing Services (SPS). Incumbent Is responsible for maintaining time and attendance, and training records for SPS personnel. Major duties include but not limited to: Uses computers, reports and spreadsheets in the creation and management to include data mining, generating reports and pulling data from various sources. Organizes and maintains records in support of activities associated with environment and facilities management. Provides programmatic support in key areas to include clinic setup and maintenance, data mining/reporting, and support related to space and equipment. Pulls data and compiles data into meaningful and concise reports to include performance data regarding no-shows, waiting time, access, workload, clinical reminders, unsigned notes, coding, view alerts and open encounters. Interacts with customers with a diverse and varied background in person, via telephone, email or other correspondence. Perform clerical duties to include time keeping, faxing, filing, typing, using computer applications, preparing clinical and administrative records/charts, assuring accurate and prompt communications, coordinating meetings, completing work orders and copying, etc. Uses customer service principles, patient rights and responsibility, and service recovery to interact with tact and diplomacy while presenting oneself in a professional manner. Interacts with customers to obtain and clarify information, provide assistance, resolve problems, clarify concerns and coordinate activities. Serves as fund control point clerk for purchase requests. Serves as ADPAC and is knowledgeable if packages used by Primary Care clinicians and support staff. Serves as a service level HR liaison, submits and updates service personnel files. Serves as back-up time keeper for service. Work Schedule: Monday-Friday 8:00am-4:30pm Telework-ADHOC: This position may be authorized for ADHOC telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant- Sterile Processing Service/PD304920 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Physical Requirements: Requires some walking, stooping, stretching, bending, and lifting to 40 pounds. The constant strain of visualizing the computer screen may cause eyestrain, headaches, backaches, and neck and shoulder tension. Many Interruptions during the workday in person, by telephone or written communication may cause stress due to costly time delays and mandatory deadlines. Work Environment: Majority of duties are performed in an office setting with adequate ventilation and lights. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.