Program Support Assistant

This position is located in the Community Care Service Line at the Tomah VA Medical Center. The primary purpose of the position is to serve as a Community Care Coordinator. This position works collaboratively with the patient care teams as well as a variety of specialty health care providers.

Medical Appointing and Support Provides administrative support to clinicians and other administrative and professional staff throughout the medical staff office for purposes of coordinating Non-VA medical care for veterans when inpatient and outpatient, and their VA provider has deemed such care necessary. Responsible for generating authorizations for pre-authorized medical care, while making eligibility determinations for the various programs in Community Care. Obtains requested reports, x-rays, labs and any pertinent information required to complete the Community consult in CPRS. Provides advisory and technical assistance to veterans and staff in answering questions. Works to resolve issues with veterans, vendors and clinical staff to ensure appropriate care is scheduled and authorized at Non-VA facilities. Coordinates the completion of Community Care consults assuring the corresponding report is linked to the appropriate consult, progress note title and patient. Eligibility and Administration Reviews and determines veteran's eligibility for specialty programs in the Community Care program (CC) and appropriately processes their authorizations. Discusses eligibility for programs or specific claims with vendors, veterans, and/or service officers. Contributes to the revenue collection process by identifying patients with third party insurance. Performs other duties as assigned. Work Schedule: Monday-Friday; 8:00am to 4:30pm Telework: This position may be authorized for Ad-hoc telework. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD13339A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.