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Program Support Staff - Shelter Breakfast

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Position Summary

Hours: 8:00 am – 12:00 pm (4-hour shifts, 5 shifts per week)
Program dates: Monday-Friday mornings at the end of the overnight shelter shift.


We are looking for reliable, safe, patient, and resourceful Part-time Program Support Staff to provide direct service support to young adults (age 18-25) experiencing homelessness.


Program Support Staff reports to the Director of Day Programming and Shelter Services within the Direct Services Team. Paid training will be provided.

Primary Responsibilities

  • Debrief with shelter staff at start of shift
  • Oversee chores, laundry, shower access, and lockers
  • Complete communication logs, notes, and reports
  • Ensure safety for young adults and staff – provide presence, reassurance, and support to clients
  • Enforce program expectations throughout the shift, de-escalate conflicts, and respond to emergencies according to policies/protocols.
  • Close shelter, exit guests, and ensure space is clean
  • Enter and manage data and enrollments in HMIS
  • Conduct program intakes and make referrals as needed
  • Ensure timely communication (in person and by email, text, and or/phone) with team members, and director as needed
  • Stay up to date with new policies, procedures, equipment, and systems
  • Support the overall goals and mission of the Shelter Program, Direct Service Team and Organization


Required Knowledge, Skills & Abilities

  • Min 1 year experience working with young adults in social services setting
  • Demonstrated experience with teamwork, and a willingness to engage in collaborative problem solving
  • Proficient within the PC environment including Word, Excel, and Outlook


Preferred Knowledge, Skills & Abilities

  • Experience working with overnight/shelter/residential programs
  • Understanding of Trauma Informed Care
  • Proficiency in using HMIS/Bitfocus
  • Knowledge of community resources available to young adults

Benefits:

  • 25 Paid Time Off (PTO) days per year - prorated depending on start date
  • Nine (9) paid holidays each year - New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, US Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day
  • 403(b) retirement plan
  • Employee Assistance Program
  • Commuter Program

New Horizons is an equal opportunity employer and qualified applicants from all cultures and communities are encouraged to apply, especially people of color, members of the LGBTQIA+ community and people with lived experience.


If you have a disability or special need that requires accommodation, please contact Human Resources at careers@nhmin.org.