Project Coordinator

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

India EMS Client Services – Project Coordinator - Job Description

Job Summary:

Reporting to the Project Coordinator Manager. Project Coordinator– CS will be assigned ownership of a providing first level responses on client received emails and will coordinate with internal CS team for task assignment. Work as integral part of Project Management Team and provide best quality experience with regards to timely responses and coordination.

Project Coordinator Responsibilities:

• Serve as a liaison working in Client Services department with key client representative with the goal of owning the service delivery relationship.
• Acknowledge incoming client emails and coordinate internally with teams as needed.
• Provide substantive oversight to client-specific projects, managed on a day-to-day basis by Production Team.
• Ensuring project deadlines, changes are communicated on time to the clients.
• Assign tasks to internal teams and assist with the help of internal project tracking platforms.
• Providing administrative support and undertaking project tasks as needed.
• Ensure stakeholder views are managed towards the best solution.
• Possess excellent time management and communication skills, to collaborate with clients and internal teams to deliver results on deadlines.
• Ensure overall satisfaction through the coordination of project related updates.
• Work actively with the Project Management Team to eliminate blockers.
• Use internal tools to monitor and generate project status reports.
• Provide team leadership to professionally develop and motivate staff members to allow them to assume additional responsibilities and grow within the team.
• Instill confidence with clients through proactive communication when necessary.

Desired Qualifications and Skills

• Good Communication (Verbal and Written) Skills.
• Experience of working in MS Office.
• Ability to multi-task, maintain composure under pressure and meet deadlines
• Must be able to work in an ever changing fast-paced work environment
• Be engaged and enthusiastic about work and learning.
• Must be flexible and be available to work morning, evening, night and weekend shifts.

Education & Certifications:

• Bachelor of Computer Application, MCA
• Basic AI Literacy: Foundational understanding of AI and machine learning concepts (e.g., Natural Language Processing, predictive analytics) to comfortably discuss such topics with internal teams.
• Prompt Engineering: Ability to write effective, structured prompts in AI tools like Microsoft Copilot to iterate on project plans and communication.
• NUIX, SQL, Relativity, LAW Pre-Discovery or IPRO knowledge is a strong plus.

Location: Pune, India

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.