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Madiff

Project Implementation Manager and Support Lead

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This is a remote position.

At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity – supporting industries like Telecom, Banking, and Hi-Tech.

Are you an experienced Project Implementation Manager with a passion for driving enterprise-wide tool adoption and stakeholder engagement?

We are looking for aProject Implementation Manager & Support Leadto join our client’s team in thefinancial servicesindustry.

Responsibilities:

  • Lead onboarding and adoption ofPlanview Portfolios, ensuring compliance with governance and reporting standards

  • Provide hands-onPPM support, including access setup, data validation, and configuration checks

  • Monitor portfolio setup and data integrity against governance rules

  • Coordinate with Tech Leads, Portfolio and Ops teams to identify blockers and drive tool adoption

  • Facilitate office hours, walkthroughs, and training aligned with system behaviour

  • Own the onboarding and support tracker – monitor access issues, recurring questions, and lessons learned

  • Reinforcetime logging standardsand ensure reporting deadlines are met

  • Collect user feedback and support backlog prioritisation for future releases

  • Identify and empower team champions to ensure smooth handovers between onboarding waves


Requirements

  • 5+ yearsof experience in project portfolio management, program coordination, or enterprise tool implementation

  • Proven experience in rollout, configuration, and adoption ofPPM tools(Planview, Clarity, Workfront, Jira Align)

  • Strong knowledge of time tracking, project intake, and portfolio reporting processes

  • Excellent communication, facilitation, and stakeholder engagement skills with senior leaders

  • Ability to manage competing priorities in a fast-paced environment

Nice to Have:

  • Experience leading enterprise-wide PPM implementations and acting as a Product Owner or liaison

  • Familiarity with Agile, hybrid, and waterfall delivery models

  • Knowledge ofCapEx tracking, resource forecasting, and prioritisationin FinTech or large enterprise settings


Benefits

  • Remote workin Poland

  • Full-time engagement, aligned withstandard Polish business hours

  • International exposure in a leadingfinancial servicesenvironment

  • Comprehensive medical care


Originally posted on Himalayas