Project Manager - CXAI

Project Manager

Location: Guatemala / El Salvador

Work style: Hybrid

Modality: Full-time

Who We Are

Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role

The Project Manager is responsible for managing and delivering digital transformation initiatives within a broader strategic program. This role focuses on executing projects across multiple streams, including digital solution deployments, vendor integrations, and technology implementations. The position requires close collaboration with cross-functional teams to ensure seamless delivery and alignment with business and technical objectives.

Key Responsibilities:

Project Planning and Execution

• Develop and maintain detailed project plans, timelines, and milestones for digital transformation initiatives

• Manage end-to-end implementation of technology solutions and digital platforms

• Coordinate cross-functional resources to ensure successful and efficient project delivery

• Track and manage project budgets within allocated parameters

Implementation Management

• Lead the deployment of digital solutions across assigned accounts

• Coordinate technical integrations with IT teams and vendors

• Manage project timelines and ensure on-time delivery of implementations

• Monitor and report on implementation progress and metrics

Stakeholder Coordination

• Facilitate regular project status meetings with stakeholders

• Coordinate with client teams for customization needs and requirements

• Work closely with IT, Product, and Operations teams

• Support the preparation of status updates for RVPs and leadership

Risk and Issue Management

• Identify and track project risks and issues

• Develop and implement mitigation strategies

• Manage project health metrics and status reporting

• Coordinate resolution of technical and operational challenges

Performance Tracking and Reporting

• Track and report on project KPIs and success metrics

• Monitor user adoption rates and implementation effectiveness

• Document project progress, challenges, and successes

• Prepare regular status reports and updates
  

Required Experience:

• 5+ years of project management experience, operations manager, technical business analyst, support department team lead, or above

• Experience with digital transformation or technology implementation projects

• Strong stakeholder management and communication skills

• Proven track record of successful project delivery

• Experience with Agile methodologies

• Strong analytical and problem-solving abilities

Great to have

• PMP certification

What’s in it for you:

• Private medical and life insurance from day one

• Budget for professional growth (certifications)

• Schedule flexibility.

• Extra bonus based on performance.