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wiley

Project Manager, Operational Excellence

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Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Position Overview

The Senior Project Manager sits within the Delivery & Change Excellence function, responsible for delivering complex, cross-functional projects that directly support Wiley's strategic agenda. DCE exists to make sure Wiley's ambitions actually land — this role is central to that.

You'll lead delivery across high-priority initiatives, working across Technology, Product, and Commercial functions with senior stakeholder visibility. You'll operate with speed and accountability, bring structure to ambiguity, and actively embrace AI-enabled ways of working as part of how DCE operates day-to-day.

Key Responsibilities

  • Lead end-to-end delivery of complex, cross-functional projects — clear business cases, realistic plans, benefits validated, changes embedded
  • Develop and maintain project documentation including PIDs, business cases, plans, and RAID logs; manage scope, timelines, budgets, and dependencies
  • Surface and escalate risks early; own issue resolution and mitigation
  • Engage and manage stakeholders at senior levels, providing clear, timely reporting and executive communications
  • Contribute to portfolio-level visibility — ensuring the right information reaches decision-makers at the right time
  • Actively adopt AI-enabled tools and workflows within delivery (including Matae and others in the DCE stack)
  • Work with extended teams to design and implement process improvements and automation
  • Coach and develop junior project managers and contribute to DCE's capability standards
  • Lead post-delivery reviews and feed learning back into continuous improvement

Required Qualifications

  • PMP, PRINCE2 Practitioner, or equivalent certification
  • Extensive experience of progressive project management experience, including delivery of large-scale, cross-functional initiatives
  • Demonstrated ability to manage senior stakeholders and navigate a complex matrixed organisation
  • Strong experience managing scope, risk, budget, and dependencies across concurrent workstreams
  • Track record of delivering measurable outcomes — able to evidence impact, not just activity
  • Experience leading teams through organisational change or transformation
  • Proficiency with project management tools (Jira, Smartsheet, MS Project, or similar)

Preferred Qualifications

  • Experience in publishing, media, technology, or information services
  • Familiarity with AI-enabled delivery tools or a demonstrable interest in embedding AI into ways of working
  • Experience contributing to PMO standards, governance frameworks, or capability development
  • Familiarity with Clarity PPM or enterprise portfolio management tools
  • Experience delivering projects involving external partnerships or vendor collaboration
  • MBA or equivalent postgraduate qualification

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.


We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

40,200 GBP to 57,533 GBP

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