Project Manager
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Job Summary
About the Role:
We are looking for a Project Director with deep expertise in telecom project management to lead a BSS Managed Service transformation program for a Tier-1 operator. The role demands mastery in complex BSS program governance, integration and migration project leadership, multi-vendor coordination, and risk-managed delivery within a high-demand telecom environment. The selected candidate will oversee end-to-end program planning, execution, and performance, ensuring on-time delivery, operational excellence, and alignment with customer strategic objectives.
Key Responsibilities:
Program & Project Leadership:
Lead large-scale BSS transformation programs covering migration, integration, rollout, and managed service transition.
Establish project governance frameworks, steering committees, and PMO-level reporting mechanisms.
Manage program timelines, resource allocation, dependencies, and deliverables across multiple workstreams.
Drive scope management, milestone tracking, and progress reporting through structured project management practices (PMP/PRINCE2/Agile).
Implement best-in-class project controls—cost, schedule, quality, and risk—to ensure predictable delivery outcomes.
Stakeholder & Governance Management:
Serve as the primary interface between customer executive leadership (CxO, CTO, CIO) and internal delivery units.
Manage relationships with vendors, system integrators, and internal cross-functional teams (Operations, IT, Development, Testing, Transition).
Conduct Steering Committee meetings, ensuring transparency and proactive issue management. • Lead change control boards (CCB) and risk review boards to mitigate project and operational challenges. Risk, Quality and Delivery Assurance.
Establish and maintain a risk management framework to identify, assess, and control delivery and service risks.
Ensure project compliance with customer SLAs, contractual obligations, and quality standards. Implement lessons learned, continuous improvement practices, and post-implementation reviews for operational optimization.
Commercial & Contractual Oversight:
Support contract negotiation, SoW finalization, and SLA/KPI definition during managed service transitions.
Track financial performance, forecast variances, and ensure commercial alignment with project and service targets.
Manage vendor performance and ensure accountability for deliverables within budget and scope.
BSS Domain Integration:
Direct project execution involving key BSS components such as CRM, Billing, Charging, Mediation, Order Management, Product Catalog, and Revenue Management.
Coordinate with architecture and solution teams for BSS integration with OSS, CRM, and Digital Channels.
Oversee cutover planning, data migration, user acceptance testing (UAT), and go-live support.
Leadership & People Management:
Lead a team of cross functional experts, ensuring clarity of deliverables, and performance metrics. Coach and mentor delivery teams to maintain customer focus, agility, and accountability.
Build and sustain a delivery excellence culture aligned with project KPIs and customer satisfaction goals.
Key Skills and Experience:
15+ years of total experience in the Telecom IT/BSS domain, with at least 8 years in Project/Program Director roles.
Proven track record managing end-to-end BSS transformation, integration, or migration projects in a Managed Services environment.
Strong command of project management frameworks (PMP, PRINCE2, Agile, or SAFe).
Excellent experience with PMO governance, RAID (Risks, Assumptions, Issues, Dependencies) management, and reporting.
Proven ability to handle multi-vendor environments and complex stakeholder landscapes (Operators, OEMs, Integrators).
Understanding telecom business processes (Order-to-Cash, Lead-to-Cash, Trouble-to-Resolve). Experience managing contractual, commercial, and SLA-driven delivery models.
Skilled in budgeting, forecasting, resource planning, and performance tracking.
Outstanding leadership, negotiation, and communication skills, especially in customer-facing environments.
Desirable Qualifications:
Bachelor’s or Master’s in Telecommunications, Engineering, Computer Science, or Business Administration.
PMP, PRINCE2, ITIL, Agile, or SAFe certification preferred.
Experience with Tier-1 BSS vendors such as Amdocs, Optiva, Ericsson, Huawei, Netcracker, Qvantel, or Nokia.
Knowledge of Digital BSS, Cloud BSS, 5G Monetization, or Cloud-native microservices architecture is advantageous.