QI Assistant
Title: QI Assistant
Duration: 3+ Months (possible extension)
Location: San Antonio, TX
Essential Functions:
· Responsible for providing clerical support to the QI Department.
· Manages incoming requests to fulfill health education and health improvement incentives.
· This includes entering data into database from mailings, fax and call-tracking requests, confirming eligibility of member and verifying the completion of member requirements.
· Call-tracks each request to Administrative Services, verifying appropriate address.
· Works with Administrative Services to resolve member concerns and issues with incentive programs.
· Provides limited customer service to resolve issues with incentives.
· Documents using call-tracking. Manages the Prenatal Infant Car Seat/Booster Seat database and requests second information packet at the appropriate time to coincide with member’s due date. Files waivers and other pertinent documents that must be kept on file.
· Maintains and updates workflows as needed and other special projects and duties, as assigned. Provides back-up to the Administrative Assistant and QI Coordinator and assists with QI projects.
Knowledge/Skills/Abilities:
· Detail-oriented; excellent organizational skills; good verbal & written communication skills. Knowledge of Microsoft Office programs (Word, Excel Spreadsheets).
· Must be professional and diplomatic.
· Ability to prioritize projects and handle multiple tasks. Ability to take initiative and sees tasks to completion.
· Ability to abide by company policies.
· Ability to maintain attendance to support require quality and quantity of work.
· Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with co-workers, clients, members, providers and customers.
Preferred:
Bilingual - Spanish Speaking
Call Center Experience (6 months+)
Required Education
High school diploma or equivalent.
Kind Regards
Sumit Agarwal
732-902-2125