Quality Analyst
We’re looking for a Quality Analyst to join our Institutional Retirement Client Services team. Offering up to £40,000 depending on experience. You’ll help ensure high standards of quality and consistency by reviewing performance, identifying risk and supporting continuous improvement, all while keeping great customer outcomes at the heart of what you do.
What you'll be doing:
- Carrying out quality assurance assessments in line with the Quality Framework
- Reviewing performance and process risk to support fair customer outcomes
- Providing clear feedback and coaching to support improvement
- Analysing data and trends to identify learning and improvement opportunities
- Working with teams to test, document and improve processes
- Maintaining accurate audit trails and quality records
- Sharing insight with stakeholders to drive better outcomes
Who we're looking for:
- Experience in a quality, assurance or operational control role
- Strong attention to detail and analytical skills
- Confident and clear communication skills
- A customer‑focused and fair approach to decision‑making
- Ability to manage priorities and work to deadlines
- Experience working in a regulated or risk‑aware environment
- Knowledge of pensions or financial services is helpful but not essential
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
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At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.