Quality Assurance Analyst
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
Roles and Responsibilities
- Check and analyze transactions to ensure accuracy standards are met
- Prepare quality reports, coaching logs, and support calibration
- Conduct monthly quality assessment thru root cause analysis and identify action plans
- Update the team of any changes in processes
- Develop and propose better quality initiatives
- Monitor and manage trainees’/associates’ performance
- Responsible in handling quality related tasks for migration and work transition
Other/s:
- Participate in process/training improvement projects
- Participate in providing in-house training sessions
Qualifications
- With 2-3 years of experience handling the work and can quality check level 1-2 (minimum) transactions of the team that will be supporting
- LOMA Level 1 certification is a plus but not required
- Computer literate with basic to intermediate computer skills.
- Keyboarding skills
- Alpha numeric: 28 wpm
- Numeric: 33 wpm
- Paragraph: 40 wpm
- Strong communication skills, written and oral
- Strong time management and multi-tasking skills
- High level attention to details
- Adaptable to change with the business and or department needs
- Above average problem-solving skills
- Excellent presentation skills
Internal Eligibility requirements:
- Open to all Manulife Singapore Policy Services associates with 1-year tenure in current role
- Must meet the qualifications of the position
- Must have consistently met job expectations and pass all performance metrics in the current unit for the last six months
- Should not have any attendance issues or any disciplinary action within the last year
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement