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PROVIDENT CREDIT UNION

Real Estate Operations Manager

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REAL ESTATE OPERATIONS MANAGER (Redwood City, CA)

JOB SUMMARY
Efficiently and proactively manage the daily functions of the Real Estate Loan Operations staff. Meet or exceed mortgage loan production budget; maintain superior service standards for both external and internal stakeholders; ensure compliance to regulatory requirements and internal policies and procedures.

Why Provident?

Provident Credit Union was established in 1950, and we rank among the top 10% of credit unions in the US. We believe having a culture that is accepting, supportive, diverse, and inclusive makes us all better. Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.

Our values are:

  • Listen
  • Get Better
  • Do What’s Right

Essential Functions
Essential Functions % TIME

  • Daily direct oversight and active management of residential lending team from initial processing to funding.
  • Ensure service and production standards are met each month.
  • Review Mortgage Consultant scenario requests.
  • Manage production pipeline on a daily basis.
  • Ensure prompt and timely member communication is provided on all loans.
  • Review processes regularly. Make or recommended changes to processes with goal of streamlining workflows and attaining optimal team performance.
  • Manage the underwriting and approval of all real estate loans within established lending policies and limits; ensure the quality of each loan package.
  • Ensure strong member relations in all phases of the process including handling complaints.
  • Regular review and management of risk assessment processes.
  • Ensure prompt, accurate response to audit inquiries from investors, regulators, third-party vendors and company auditors.
  • Review and rebut as necessary investor repurchase requests.
  • Manage the process for handling employee mortgage loan requests. Personally discuss loan options, programs and pricing with employees.
  • Hire, train and develop staff.
  • Perform periodic performance evaluations.
  • Maintain a working knowledge of California real estate laws as it pertains to credit unions and Provident products and services.
  • Maintain a thorough working knowledge of Provident products and services.
  • Maintain a complete understanding of RESPA, TILA and applicable CFPB real estate lending guidelines.
  • Performs other duties as assigned.
  • Excellent listening and speaking skills.
  • Excellent written communication skills.
  • Complete required BSA & OFAC training annually.
  • Understand and adhere to BSA and OFAC policy and procedures.