reception agent-Saudi nationals only

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, friendly and engaging service
• Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow departmental and hotel policies, procedures, service and safety standards
• Other duties as assigned

Who are we looking for?

We are looking for someone who is curious, sociable, and flexible. Someone who stays calm and keeps an overview, while also having a strong eye for detail. In addition to your enthusiasm and focus on excellent service, you meet the following requirements:

• able to communicate with the guests in English and at least one additional language

• You enjoy positively surprising guests and making them feel welcome;
• MBO level of working and thinking;
• At least one year of experience in a similar role;
• You are flexible and comfortable working an irregular schedule;
• You are a true team player but can also work independently;
• You have a strong sense of responsibility;
• You are able to communicate with our guests in both Dutch and English;
• Experience with OPERA would be a big plus.