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EVANS HOTELS LLC

Reception Services Supervisor (FT) (AM/PM) (Supervisor de Oficina)

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LOCATION

The Lodge at Torrey Pines
Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.

The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY
The Reception Services Supervisor (“Supervisor de Oficina”) welcomes our guests with a warm and friendly smile. Courteously and efficiently handle guest arrivals and departures. Coaches and develops associates using a consistent, approachable demeanor while articulating expectations. Proactively provide our guests with personal service and attention that exceeds their expectations.

PAY & PERKS

  • Compensation: $26.00**
  • Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
  • Discounted Hotel Rooms for you, family and friends.
  • Free Employee Parking and/or discounted MTS Pronto card.
  • Free Meals & Refreshments during working shifts.
  • Career advancement opportunities!
  • Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
  • Discounts on cell phone bills, shoes, gym memberships, and more!


ESSENTIAL DUTIES

  • The Front Office Supervisor oversees and supervises the AM, PM, and Overnight Front Desk staff.
  • Conveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
  • Coordinates the desk activities to assure that guest's services standards are consistently met or exceeded.
  • Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.
  • Contributes to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel.
  • Increasing the hotel’s overall financial growth by continuously working to increase the department’s upsell performance by offering upgrade opportunities to guests.
  • Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
  • Continuously provides excellent customer service when making reservations
  • Offers and provides assistive devices to our guests with disabilities in a thoughtful and professional manner.
  • Answer the department telephone and text platforms with a friendly voice using professional telephone techniques and etiquette.
  • Inputs information into the hotel computer and maintain guest records accurately and precisely, paying close attention to details and comments.
  • Maintain a house bank and monitor front office associate banks to conform with established cash handling procedures.
  • Process guest billing using cash, online payments, credit cards and special billing instructions.
  • Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.
  • Performs additional duties and responsibilities as directed by the leadership team.