Receptionist

To support the Commercial Markets team by providing a proficient reception and telephonic function. To ensure the understanding of the risks associated with the handling of customer information.

Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Relationship Banking (Client Coverage)
Business & Commercial Banking
1-2 years
Knowledge of the Code of Banking Practice. Product knowledge. General knowledge of products offered by the bank. Knowledge of the functions performed by the Commercial Centre suite.

Behavioural Competencies:

Adopting Practical Approaches
Checking Things
Documenting Facts
Embracing Change
Establishing Rapport
Examining Information
Following Procedures
Interacting with People
Managing Tasks
Meeting Timescales
Producing Output
Team Working

Technical Competencies:

Attitude of Customer Experience
Customer Reception and Channelling
Heart of Customer Experience
Mind of Customer Experience
Telephone Caller Handling