At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees.

This position is limited to candidates who currently reside in Tulsa, OK. Candidates outside the Tulsa area will not be considered.

About the Opportunity

CareATC is seeking an experienced Referral Coordinator to support the coordination, processing, authorization, and scheduling of patient referrals across multiple clinics and providers within our Tulsa market.

This role serves as a key resource for patients, providers, clinic teams, and referral partners, ensuring referrals are processed accurately, efficiently, and with a high level of customer service. In addition to day-to-day referral management, the Referral Coordinator supports onboarding and training of team members, process improvement initiatives, and departmental projects that help drive operational excellence across the referral program.

What You'll Do

• Coordinate and process referrals for specialty care, procedures, diagnostic testing, and other medical services

• Monitor referral requests and manage referral workflows within eClinicalWorks (eCW)

• Verify insurance requirements, network participation, and authorization needs

• Obtain and document referral authorizations and required approvals

• Schedule appointments and procedures with specialists, facilities, and healthcare partners as needed

• Utilize third-party payer and healthcare partner portals to coordinate services

• Maintain accurate and timely referral documentation within eCW

• Collaborate with Providers, Medical Assistants, Schedulers, Clinic Managers, and external partners to ensure seamless patient care coordination

• Assist with onboarding and training of Referral Coordinators

• Support workflow enhancements, reporting, and assigned projects

• Review and follow up on outstanding referrals to ensure timely completion and resolution

• Maintain HIPAA compliance and patient confidentiality at all times

What You'll Bring

• High School Diploma or equivalent required

• Medical Assistant certification preferred

• One year of Medical Assistant experience in a clinic setting, or one to two years of experience in medical scheduling, referrals, registration, or billing

• Knowledge of insurance authorization processes, referral management, and healthcare operations

• General understanding of CPT and ICD-10 coding preferred

• Experience working within an electronic medical record system; eClinicalWorks (eCW) experience preferred

• Must currently reside in Tulsa, OK

• Strong organizational skills with exceptional attention to detail and accuracy

• Ability to prioritize multiple responsibilities in a fast-paced environment

• Excellent written and verbal communication skills

• Ability to work independently while collaborating effectively across teams

The CareATC Core4

Committed • Optimistic • Reliable • Empathetic

Why Join the Referral Team?

This role offers the opportunity to make a direct impact on the patient experience by ensuring timely access to specialty care and services. You'll collaborate with teams across the organization, contribute to process improvements, support fellow team members, and play an important role in helping CareATC deliver coordinated, high-quality care to the patients we serve.

We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at recruiting@careatc.com to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry.

If the position is not posted on the CareATC website, the job does not exist. Thank you!