Referral Operations

Job Summary:

The Spine Team Texas Digital Resource Coordinator is responsible for monitoring and managing all inbound digital resources and manage the re-engagement of canceled patient appointments. This position will collaborate with the CSD and designated Marketing Associate by communicating and receiving patient demographics, registering, scheduling patients, and managing digital platforms. The responsibilities also include receipt of registrations, cancelation report, screening for policy, scheduling, documenting, and processing appropriately within the Centricity system. It is the responsibility of this position to provide accurate and appropriate information to authorized individuals in a timely and efficient manner. This includes working with outside physician offices in scheduling their referred patients. This position requires the full understanding and active participation in fulfilling the mission of Spine Team Texas.

Spine Team Texas Attributes

In order for Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:

1. Knowledge – The blending of job related education, skills and experience.
2. Quantity – Level of satisfactory output generated in position per unit time.
3. Accuracy – Absence of errors.
4. Judgment – Capacity to make reasonable decisions.
5. Innovation – Imagination and creativity used to better position.
6. Appearance & Habits – Personal habits, grooming, uniform / clothing.
7. Orderliness – Organization of the individual’s work and work area.
8. Courtesy – Respect for feelings of others. Politeness on the job.
9. Cooperation – Willingness to help others accomplish their objectives.
10. Initiative – Voluntarily starting projects. Attempting non-routine jobs and tasks.
11. Reliability – Dependability and trustworthiness.
12. Perseverance – Steadfast pursuit of job objectives when faced with unexpected obstacles.
13. Stability – Even temperament. Acceptance of unavoidable tension and pressure.
14. Alertness – Ability to quickly understand new information and situations.
15. Professionalism – Professional actions, communications and attitude.
16. Team work – Ability to work in a team for the betterment of staff, patients, and the Company.
17. Observance – Observance of Company policies and procedures.
18. Attendance – Consistent adherence to work schedule.

Job Responsibilities:

1. It is the responsibility of the Scheduling Coordinator to answer and route all incoming calls, schedule various appointments and document appropriately within the Centricity system.
2. It is the responsibility of this position to provide accurate and appropriate information to authorized individuals in a timely and efficient manner. This includes working with outside physician offices in scheduling their referred patients.
3. It is imperative for the position to provide the highest quality of customer service and maintain appropriate documentation.
4. Other duties and responsibilities may be required by the Spine Team Texas Billing Director.

Customer Service

All Spine Team Texas employees are required to maintain the highest level of customer service at all times. Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker. Employees are required to fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!” All employees must exhibit a spirit of cooperation and positive attitude. Professionalism is to be maintained at all times.

Team Concept:

Spine Team Texas was founded on a team concept approach. To build and enhance the team, each employee must contribute positive interaction, promote value and be a “team-player” not only for their unit or department, but for Spine Team Texas as a whole.

Physical Requirements and Work Environment:

Must be able to sit for long periods of time and work in a well-lit, air conditioned office environment for first 90 days of training then transition to remote home environment. The home environment must mirror a professional and quiet work environment when speaking with patients. Must have the ability to lift a minimum of 5 pounds. Must be able to work under pressure. Tasks involve no exposure to blood or other potentially infectious materials.