Refugee Case Manager, ECMP

The Case Manager will provide extensive case management to newly arriving refugees being received by LSS/NCA's Reception and Placement Services team. The Case Manager will ensure eligible clients are enrolled in appropriate programs (for example, Matching Grant employment program or Public Private Partnership) and oversee the requirements of those programs. The objective of the Case Manager is to ease the transition, empower the refugee, and put the client on the path to self-sufficiency.
Essential Functions

• Ensure all core services mandated through the Department of State Cooperative Agreement are provided within allocated timeframes;
• Complete suitability determinations for minor cases;
• Provide extended case management and support services to clients enrolled in Matching Grant and/or Public Private Partnership services;
• Contact area service providers through mailings, phone inquiries, and person-to-person meetings to provide them with program information and to inquire about available services. Make referrals as appropriate;
• Assist eligible clients in the completion of Affidavits of Relationships and refugee interests;
• As appropriate, request and client stipend checks;
• Assist in the collection of program service data for reports, such as MG-5s;
• Complete all forms as required
• Maintain an accurate record of all services provided;
• Produce and submit reports promptly;
• Coordinate services with other area agencies;
• Work as part of the program team and participate in staff meetings and in-service trainings;
• Other duties as assigned.