Refunds Administrator
Job Summary:<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
The Refunds Administrator is responsible for processing student refunds accurately and efficiently in line with institutional policies and financial regulations. This role ensures that refund requests are assessed, verified, and completed in a timely manner while maintaining financial accuracy and clear communication with students and relevant stakeholders.
<\/div>
<\/div>
<\/div>
<\/b><\/div>
<\/div>
<\/div>
<\/div>
<\/b><\/div>
Main Purpose of the Job:<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
To manage the end\-to\-end refund process, ensuring that all refunds are properly documented, approved, and processed. The role requires high attention to detail, financial accuracy, and the ability to liaise effectively with students, finance personnel, and external stakeholders.
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
KEY PERFORMANCE AREAS (KPAs)<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
The following are the primary areas of responsibility and their estimated percentage of time:
<\/div>
<\/div>
<\/div>
<\/div>
Refund Processing (40%)
<\/div>
<\/div>
<\/div>
<\/div>
Financial Documentation & Record Keeping (25%)
<\/div>
<\/div>
<\/div>
<\/div>
Student Support & Queries (15%)
<\/div>
<\/div>
<\/div>
<\/div>
Reporting & Data Analysis (10%)
<\/div>
<\/div>
<\/div>
<\/div>
Compliance & Policy Adherence (10%)
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
KEY RESPONSIBILITIES<\/b>
<\/b><\/div>
<\/b><\/div>
<\/b><\/div>
<\/b><\/div>
Refund Processing (40%)<\/b>
<\/b><\/div>
<\/div>
<\/b><\/div>
<\/div>
Process student refund requests in accordance with institutional policies and procedures.
<\/div>
<\/div>
<\/div>
<\/div>
Verify supporting documents and confirm eligibility for refunds.
<\/div>
<\/div>
<\/div>
<\/div>
Ensure ongoing communication with stakeholders relating to refund applications to maintain service quality.Coordinate with relevant departments to confirm outstanding balances before processing refunds.
<\/div>
<\/div>
<\/div>
<\/div>
Monitor and manage the refund email box and attend to queries
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
Financial Documentation & Record Keeping (25%)<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
Maintain accurate records of all refund transactions.
<\/div>
<\/div>
<\/div>
<\/div>
Ensure all refund requests are properly documented and stored for auditing purposes.
<\/div>
<\/div>
<\/div>
<\/div>
Cross\-check financial records to prevent duplicate or incorrect payments.
<\/div>
<\/div>
<\/div>
<\/div>
Ensure that all refund documentation is accurate and verified prior to payment.
<\/div>
<\/div>
<\/div>
<\/b><\/div>
<\/div>
<\/div>
<\/div>
<\/b><\/div>
Student Support & Queries (15%)<\/b>
<\/b><\/div>
<\/div>
<\/b><\/div>
<\/div>
Serve as the first point of contact for students regarding refund\-related inquiries.
<\/div>
<\/div>
<\/div>
<\/div>
Provide clear and accurate information about refund timelines and processes.
<\/div>
<\/div>
<\/div>
<\/div>
Assist students with the necessary paperwork to facilitate smooth refund processing.
<\/div>
<\/div>
<\/div>
<\/div>
Provide feedback to students on refund status timeously
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
Reporting & Data Analysis (10%)<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
Compile and maintain reports on refund transactions and trends.
<\/div>
<\/div>
<\/div>
<\/div>
Monitor refund patterns to assist with financial planning and forecasting.
<\/div>
<\/div>
<\/div>
<\/div>
Provide insights into refund trends and potential areas for process improvement.
<\/div>
<\/div>
<\/div>
<\/b><\/div>
<\/div>
<\/div>
<\/div>
<\/b><\/div>
Compliance & Policy Adherence (10%)<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
Ensure compliance with institutional refund policies and financial regulations.
<\/div>
<\/div>
<\/div>
<\/div>
Adhere to data protection and confidentiality requirements in handling student financial records.
<\/div>
<\/div>
<\/div>
<\/div>
Stay updated on regulatory changes that may impact the refund process.
<\/div><\/span>
Requirements<\/h3>
<\/div><\/span>
Requirements<\/h3>REQUIREMENTS OF THE JOB: <\/b>
<\/b><\/div>
<\/b><\/div>Qualifications:<\/b>
<\/div>
<\/div>A relevant qualification in finance, accounting, or administration.
<\/div>
<\/div>
<\/div>
<\/div>Experience:<\/b>
<\/div>
<\/div>Minimum of 2\-3 years of experience in finance, accounts, or administrative roles.
<\/div>
<\/div>Experience in processing refunds and working with financial records is advantageous.
<\/div>
<\/div>
<\/div>
<\/div>Skills and Competencies:<\/b>
<\/b><\/div>
<\/div>Technical Skills:<\/b>
<\/div>
<\/div>Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
<\/div>
<\/div>Experience with financial management and student administration systems.
<\/div>
<\/div>Strong numerical and analytical skills.
<\/div>
<\/div>
<\/div>
<\/div>Communication Skills:<\/b>
<\/div>
<\/div>Excellent verbal and written communication skills.
<\/div>
<\/div>Ability to explain refund processes clearly to students and stakeholders.
<\/div>
<\/div>
<\/div>
<\/div>Administrative & Compliance Skills:<\/b>
<\/div>
<\/div>High level of accuracy in processing refunds and maintaining financial records.
<\/div>
<\/div>Ability to manage multiple refund requests efficiently.
<\/div>
<\/div>
<\/div>
<\/div>Key Attributes:<\/b>
<\/div>
<\/div>Ethical, professional, and committed to financial accuracy.
<\/div>
<\/div>Strong attention to detail and risk awareness.
<\/div>
<\/div>Ability to work independently and within a team.
<\/div>
<\/div>Customer service\-oriented approach in dealing with student queries.
<\/div>
<\/div>
<\/div>
<\/div>Why Join Lyceum College<\/b>
<\/div>
<\/div>Joining Lyceum means joining an institution that takes its responsibility to students seriously. As Deputy Head of Faculty, you will be part of a faculty leadership team that values professionalism, collaboration, and continuous improvement, with the opportunity to make a meaningful contribution to academic governance and student success in the South African higher education landscape.
<\/div>
<\/div>We offer a structured working environment, opportunities to study for free with the College, and real scope for academic leadership development as part of the College\u2019s succession planning framework.
<\/div>
<\/div>
<\/div>
<\/div>Employment Equity and General Notes<\/b>
<\/div>
<\/div>Lyceum College is committed to employment equity and transformation. Preference may be given to candidates from designated groups in line with the institution\u2019s Employment Equity Plan.
<\/div>
<\/div>Only shortlisted candidates will be contacted. If you have not received a response within four (4) weeks of the closing date, please consider your application unsuccessful.
<\/div>
<\/div>Lyceum College reserves the right not to make an appointment.
<\/div>
<\/div>Successful candidates may be required to undergo verification checks, including qualification and criminal record checks.
<\/div>
<\/div>By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act (POPIA).
<\/div><\/span>
<\/b><\/div>
<\/b><\/div>
Qualifications:<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
A relevant qualification in finance, accounting, or administration.
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
Experience:<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
Minimum of 2\-3 years of experience in finance, accounts, or administrative roles.
<\/div>
<\/div>
<\/div>
<\/div>
Experience in processing refunds and working with financial records is advantageous.
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
Skills and Competencies:<\/b>
<\/b><\/div>
<\/div>
<\/b><\/div>
<\/div>
Technical Skills:<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
<\/div>
<\/div>
<\/div>
<\/div>
Experience with financial management and student administration systems.
<\/div>
<\/div>
<\/div>
<\/div>
Strong numerical and analytical skills.
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
Communication Skills:<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
Excellent verbal and written communication skills.
<\/div>
<\/div>
<\/div>
<\/div>
Ability to explain refund processes clearly to students and stakeholders.
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
Administrative & Compliance Skills:<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
High level of accuracy in processing refunds and maintaining financial records.
<\/div>
<\/div>
<\/div>
<\/div>
Ability to manage multiple refund requests efficiently.
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
Key Attributes:<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
Ethical, professional, and committed to financial accuracy.
<\/div>
<\/div>
<\/div>
<\/div>
Strong attention to detail and risk awareness.
<\/div>
<\/div>
<\/div>
<\/div>
Ability to work independently and within a team.
<\/div>
<\/div>
<\/div>
<\/div>
Customer service\-oriented approach in dealing with student queries.
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
Why Join Lyceum College<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
Joining Lyceum means joining an institution that takes its responsibility to students seriously. As Deputy Head of Faculty, you will be part of a faculty leadership team that values professionalism, collaboration, and continuous improvement, with the opportunity to make a meaningful contribution to academic governance and student success in the South African higher education landscape.
<\/div>
<\/div>
<\/div>
<\/div>
We offer a structured working environment, opportunities to study for free with the College, and real scope for academic leadership development as part of the College\u2019s succession planning framework.
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
<\/div>
Employment Equity and General Notes<\/b>
<\/div>
<\/div>
<\/div>
<\/div>
Lyceum College is committed to employment equity and transformation. Preference may be given to candidates from designated groups in line with the institution\u2019s Employment Equity Plan.
<\/div>
<\/div>
<\/div>
<\/div>
Only shortlisted candidates will be contacted. If you have not received a response within four (4) weeks of the closing date, please consider your application unsuccessful.
<\/div>
<\/div>
<\/div>
<\/div>
Lyceum College reserves the right not to make an appointment.
<\/div>
<\/div>
<\/div>
<\/div>
Successful candidates may be required to undergo verification checks, including qualification and criminal record checks.
<\/div>
<\/div>
<\/div>
<\/div>
By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act (POPIA).
<\/div><\/span>
<\/div><\/span>