Regional Director of Community Engagement and Experience

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Job Description:

Title: Regional Director of Community Engagement & Experience

Division: Senior Living

OT Status: Exempt

Reports to: Vice President – Senior Living

Revision date: June 2026

Management Level: Director

Job Classification: Field Operations> Life Enrichment

Job Family Group: Life Enrichment

PURPOSE

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the Vice President, the incumbent will be responsible for advancing person-centered engagement, therapeutic recreation, and holistic wellness programming across the assigned regional portfolio.

ESSENTIAL FUNCTIONS

Lead Community Life, Wellness & Memory Care Strategy

Provides strategic leadership for community life, engagement, wellness, and memory care across a regional portfolio
Ensures programs reflect a person-centered, holistic wellness approach that supports residents’ cognitive health, physical well-being, emotional resilience, social connections, community involvement and spiritual enrichment
Integrates engagement and wellness into the overall resident experience, aligning with organizational mission and operational priorities
Creates opportunities for and sources volunteers to support department strategy

Drive Program Excellence & Consistency

Establishes standards and ensures consistent execution of high-quality engagement and wellness programming across communities
Monitors program effectiveness and resident outcomes, using data and feedback to drive continuous improvement
Promotes innovative, evidence-informed practices that enhance resident engagement and quality of life

Lead, Develop & Support Teams

Provides direction, guidance, and development to Community Life, Wellness, and Memory Care leaders and teams
Supports facility leadership with talent strategies including hiring, onboarding, training, and retention
Fosters a culture of accountability, collaboration, and service excellence across communities

Ensure Quality, Compliance & Operational Alignment

Ensures compliance with regulatory standards and organizational expectations related to life enrichment and programming
Manages Resident engagement platforms, establishes standards and develops processes for execution, data analysis and reporting
Supports quality assurance, survey readiness, and performance improvement efforts
Partners with operations leadership to align programming with business objectives and resident care goals

EXPECTATIONS

Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Performs other duties as assigned.

JOB SPECIFICATION SHEET— Regional Director of Community Engagement & Experience

Education: Bachelor’s degree in Therapeutic Recreation, Recreation Therapy, Gerontology, or related field

Experience: 2 plus years of experience in senior living, senior services or serving special needs populations with experience supporting memory care and/or dementia focused programming

Mental: Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Skills: Must have good computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly. Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently. Must be able to successfully lead others in an environment of complexity.

Must have strong motivational skills and a high emotional intelligence quotient (EQ)

Travel: Frequent more than 50%

Licensure: Current Certified Therapeutic Recreation Specialist (CTRS) required

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Vision: Normal: Consistent with standard workflow.

With respect to said job description, estimate the daily time spent performing the following activities.

Rare ( R) = 0-24%; Sometimes ( S) = 25-49%; Frequent ( F) = 50-74%; Continuous ( C) = 75% plus

R = Climbing R = Stooping Lifting / Carrying; S = 10-25 lbs.

S = Standing R = Pushing S = 26-50 lbs.

F = Sitting R = Pulling R = 51-75 lbs.

S = Walking F = Driving ` R = 76 plus lbs.

Working Conditions: Office based. Due to occasional work in long term care facilities, exposure to some disagreeable conditions such as noise, odors, illness, infection and physical contact with disruptive residents.

Consequences of Errors: Moderate monetary responsibility.

Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.