Job Role:<\/span><\/b> Regional Operations Manager<\/span>
<\/p>Working Hours: <\/span><\/b>40 hours per week \u2013\nflexible to meet the needs of the business<\/span>
<\/p>Salary:<\/span><\/b> Competitive, depending on experience<\/span>
<\/p>Location:<\/span><\/b> Field\-based, covering Central &\nGreater London<\/span>
<\/p>Reporting to:<\/span><\/b> Operations Director<\/span>
<\/p>Overview<\/span><\/b>
<\/p>An exciting opportunity has arisen to join Anchor\nGroup Services as a Regional Operations Manager, overseeing security, cleaning,\nand soft services operations across a portfolio of sites throughout London and\nsurrounding regions.<\/span>
<\/p>Further to new contract wins and with an exciting\npipeline over the medium term, this is a fantastic opportunity to join a\ngrowing organisation where you will play a key role in driving operational\nexcellence, client satisfaction, and commercial performance.<\/span>
<\/p>You will be responsible for leading a team of Site\nManagers, Supervisors, and frontline colleagues, ensuring high\-quality service\ndelivery across retail, corporate, hospitality, and mixed\-use environments.\nReporting to the Operations Director, you will act as a senior ambassador for\nthe business, fostering strong client relationships and delivering continuous\nimprovement across all contracts.<\/span>
<\/p>A full UK driving licence and flexibility to\ntravel across the region is essential.<\/span>
<\/p>Main Responsibilities:<\/span><\/b>
<\/p>- Provide strategic, operational, and commercial\nleadership across multiple security and cleaning contracts.<\/span>
<\/span><\/li>- Oversee delivery of all soft services including\nsecurity guarding, CCTV, control rooms, cleaning, housekeeping, and concierge\nservices.<\/span>
<\/span><\/li>- Ensure high standards of service delivery aligned\nwith SLAs, KPIs, and client expectations.<\/span>
<\/span><\/li>- Lead contract performance through audits,\nreporting, and continuous improvement initiatives.<\/span>
<\/span><\/li>- Manage incidents, escalations, and business\ncontinuity across all sites.<\/span>
<\/span><\/li>- Ensure compliance with all relevant legislation\nincluding Health & Safety, SIA regulations, GDPR, and COSHH.<\/span>
<\/span><\/li>- Develop and maintain risk assessments, assignment\ninstructions, and governance frameworks.<\/span>
<\/span><\/li>- Take ownership of regional P&L performance,\nmanaging budgets, labour costs, and contract profitability.<\/span>
<\/span><\/li>- Support contract renewals, bids, and mobilisation\nof new business opportunities.<\/span>
<\/span><\/li>- Build and maintain strong relationships with\nclients, stakeholders, landlords, and managing agents.<\/span>
<\/span><\/li>- Act as the escalation point for key client issues\nand lead KPI and performance review meetings.<\/span>
<\/span><\/li>- Lead, coach, and develop high\-performing teams\nacross multiple locations.<\/span>
<\/span><\/li>- Ensure\neffective recruitment, onboarding, training and succession planning in\npartnership with our Recruitment Team.<\/span>
<\/span><\/li>- Manage\nperformance, disciplinaries, and employee relations in partnership with HR.<\/span>
<\/span><\/li>- Ensure effective workforce planning, rostering,\nand service resilience across all sites.<\/span>
<\/span><\/li>- Produce and review operational reports, KPI\ndashboards, and compliance documentation.<\/span><\/span>
<\/li><\/ul><\/span>
Requirements<\/h3>- Proven experience managing large, multi\-site\noperations within security and/or cleaning sectors.<\/span>
<\/span><\/li>- Experience within retail, commercial, or mixed\-use\nenvironments is highly desirable.<\/span>
<\/span><\/li>- Strong leadership and people management skills\nwith the ability to motivate and develop teams.<\/span>
<\/span><\/li>- Proven ability to manage budgets and P&L\nperformance in a commercial environment.<\/span>
<\/span><\/li>- Excellent communication and stakeholder engagement\nskills.<\/span>
<\/span><\/li>- Strong problem\-solving ability with a proactive\nand solutions\-focused mindset.<\/span>
<\/span><\/li>- In\-depth knowledge of compliance, including SIA\nstandards, Health & Safety, and cleaning regulations (COSHH).<\/span>
<\/span><\/li>- Proficiency in Microsoft 365 (Outlook, Word,\nExcel, PowerPoint) and workforce systems such as Timegate, Zoho, and Partner\nSystem.<\/span>
<\/span><\/li>- Experience in recruitment, disciplinary processes,\nappraisals, and risk management.<\/span>
<\/span><\/li>- Minimum 5+ years\u2019 management experience in a\nrelevant sector.<\/span>
<\/span><\/li>- Full UK driving licence and willingness to travel.<\/span>
<\/span><\/li>- SIA Licence desirable but not essential.<\/span>
<\/span><\/li>- Eligible to work in the UK with a full 5\-year\ncheckable employment history.<\/span><\/span>
<\/li><\/ul><\/span>
Benefits<\/h3>- Company Car or Car allowance<\/span>
<\/span><\/li>- Laptop and mobile phone<\/span>
<\/span><\/li>- 25 days holiday per annum + 8 bank holidays<\/span>
<\/span><\/li>- Access to a range of nationally recognised courses\nto support career development via the Anchor Academy<\/span>
<\/span><\/li>- Auto Enrolment Pension<\/span>
<\/span><\/li>- Stream \u2013 access to pay as you earn it<\/span>
<\/span><\/li>- Cycle to Work Scheme available<\/span>
<\/span><\/li>- Free Employee Assistance Programme 24/7 including\ncounselling support<\/span>
<\/span><\/li>- Hospital Saturday Fund<\/span>
<\/span><\/li>- Reward and Recognition awards<\/span>
<\/span><\/li><\/ul>What\u2019s Next?<\/span><\/b>
<\/p>If you think you have what it takes, APPLY NOW<\/b> and we\u2019ll be in touch.<\/span>
<\/p>Other companies may call this role: Regional\nOperations Manager, Area Manager, Service Delivery Manager, Facilities Manager,\nSoft Services Manager, Operations Manager, Multi\-Site Manager, Security &\nCleaning Manager, Portfolio Manager, Client Services Manager, Regional Manager<\/span>
<\/p>Within commuting distance of: London, Greater London,\nCroydon, Watford, Slough, Reading, St Albans, Enfield, Romford, Ilford,\nWembley, Uxbridge, Kingston upon Thames, Maidstone, Guildford, Luton,\nChelmsford<\/span>
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