Regional Sales Manager (2453)
Summary: Responsible for supervising retail activities; assisted in developing and implementing management and policy matters in the retail department per organizational objectives. Provide leadership to a designated number of Goodwill Industries stores to generate a profit and support the mission of Goodwill Industries.
Essential Duties and Responsibilities:
- Assists in providing management, supervision, and leadership to store locations. Assist in the training of store management staff.
- Assist in conducting weekly and monthly sales analyses and initiate appropriate actions to maintain sales in line with the annual stated objective.
- Assists in recruiting efforts and conducts interviews for store staff. Recommends personnel actions, such as hiring, promotions, transfers, discharges, and disciplinary actions, while maintaining the confidentiality of employee records.
- Assists in establishing, implementing, and evaluating operational policies for retail sales activities.
- Assists in analyzing and controlling expenses to conform to budgetary requirements.
- Ensures that stores operate the Processing/Merchandising systems processes, including grading, pricing, stocking, pulling, and returning merchandise, in accordance with the design and consistently.
- Implement a customer service program that ensures customer satisfaction and fosters continuous patronage.
- Assists in maintaining compliance with department and company policies and procedures at all retail locations. Responsible for ensuring all security and safety policies and procedures are followed in all stores.
- Reports to the Donated Goods Department all repairs that are needed at the buildings and equipment
- Investigate customer complaints and comments and take necessary action.
- Maintain the highest ethical standards to protect Goodwill’s property and financial affairs from theft or damage.
Abilities/Skills
- Understand the philosophy of Goodwill Industries and participate fully in its programs.
- Requires English communication skills.
- Work under specific instructions.